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Customer Service Representative - Fluent English
Insignia Lifestyle Boutique Limited, organizačná zložka
Place of work
Digital Park II, Einsteinova, Petržalka, Slovakia
Digital Park II, Einsteinova, Petržalka, Slovakia
Contract type
full-time
full-time
Wage (gross)
1 350 EUR/month
1 350 EUR/month
Information about the position
Job description, responsibilities and duties
Duties and responsibilities:
• AML and reporting
• Fraud monitoring
• Transaction Dispute handling
• Insurance Claims handling
• Product Knowledge queries
• Other Card benefits queries
• Using the Card Management System in an effective and timely manner
• Client Identification and Security
• Online Services queries
• Identifying Account types and Credit limits
• Maintaining Customer Profile
• Card and Pin related enquires
• Transaction and Authorization information
• Statements and Settlements queries
• New Applications and Account closures requests
• Telephony System navigation
• Email system navigation
• Issues and complaints escalation
• Balance queries
• AML and reporting
• Fraud monitoring
• Transaction Dispute handling
• Insurance Claims handling
• Product Knowledge queries
• Other Card benefits queries
• Using the Card Management System in an effective and timely manner
• Client Identification and Security
• Online Services queries
• Identifying Account types and Credit limits
• Maintaining Customer Profile
• Card and Pin related enquires
• Transaction and Authorization information
• Statements and Settlements queries
• New Applications and Account closures requests
• Telephony System navigation
• Email system navigation
• Issues and complaints escalation
• Balance queries
Employee perks, benefits
- Working for one of the best lifestyle management company
- Working with young , highly motivated team
- Provided with trainings and continuing education
- Other company benefits
- Working with young , highly motivated team
- Provided with trainings and continuing education
- Other company benefits
Information about the selection process
This is a unique opportunity to gain real world experience at Client Service Headquarters in Bratislava. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
This is an exciting opportunity for the right individual who is seeking a career within a fast growing, dynamic company expanding both locally and internationally.
This is an exciting opportunity for the right individual who is seeking a career within a fast growing, dynamic company expanding both locally and internationally.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Call center management, Banking, Card servicing
Language skills
English - Proficiency (C2)
Other knowledge
Business correspondence - Expert
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Number of years of experience
2
Personality requirements and skills
Knowledge and Skills:
Verbal and written communication skills to assist customers.
Fluent in English. Fluent German and Russian is an advantage.
Ability to function in a very fast-paced environment.
Excellent customer care skills.
Problem analysis and problem solving skills.
Good computer skills and proficiency with Microsoft Office.
A professional attitude when dealing with customers.
Verbal and written communication skills to assist customers.
Fluent in English. Fluent German and Russian is an advantage.
Ability to function in a very fast-paced environment.
Excellent customer care skills.
Problem analysis and problem solving skills.
Good computer skills and proficiency with Microsoft Office.
A professional attitude when dealing with customers.
Advertiser
Brief description of the company
Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivalled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Number of employees
50-99 employees
ID: 3608493
Datum zveřejnění: 19.11.2020
2020-11-19
lokalita: Bratislava Pozice: Call Operator Společnost: Insignia Lifestyle Boutique Limited, organizačná zložka
Spodní hranice mzdy (brutto): 1 350 EUR/month