Customer Service Representative - Fluent English

Insignia Lifestyle Boutique Limited, organizačná zložka

Place of work
Digital Park II, Einsteinova, Petržalka, Slovakia
Contract type
Wage (gross)
1 350 EUR/month

Information about the position

Job description, responsibilities and duties

Duties and responsibilities:

• AML and reporting
• Fraud monitoring
• Transaction Dispute handling
• Insurance Claims handling
• Product Knowledge queries
• Other Card benefits queries
• Using the Card Management System in an effective and timely manner
• Client Identification and Security
• Online Services queries
• Identifying Account types and Credit limits
• Maintaining Customer Profile
• Card and Pin related enquires
• Transaction and Authorization information
• Statements and Settlements queries
• New Applications and Account closures requests
• Telephony System navigation
• Email system navigation
• Issues and complaints escalation
• Balance queries

Employee perks, benefits

- Working for one of the best lifestyle management company
- Working with young , highly motivated team
- Provided with trainings and continuing education
- Other company benefits

Information about the selection process

This is a unique opportunity to gain real world experience at Client Service Headquarters in Bratislava. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
This is an exciting opportunity for the right individual who is seeking a career within a fast growing, dynamic company expanding both locally and internationally.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Call center management, Banking, Card servicing

Language skills

English - Proficiency (C2)

Other knowledge

Business correspondence - Expert
Microsoft Outlook - Advanced
Microsoft Excel - Advanced

Number of years of experience


Personality requirements and skills

Knowledge and Skills:

Verbal and written communication skills to assist customers.
Fluent in English. Fluent German and Russian is an advantage.
Ability to function in a very fast-paced environment.
Excellent customer care skills.
Problem analysis and problem solving skills.
Good computer skills and proficiency with Microsoft Office.
A professional attitude when dealing with customers.


Brief description of the company

Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivalled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.

Number of employees

50-99 employees
ID: 3608493  Datum zveřejnění: 19.11.2020  Spodní hranice mzdy (brutto): 1 350 EUR/month