Litujeme, společnost nabízející danou pracovní pozici ukončila zveřejnění nabídky na stránce.
Děkujeme za pochopení.
Zobrazit podobné nabídky
Děkujeme za pochopení.
Zobrazit podobné nabídky
Customer Service Representative - Fluent English
Insignia Lifestyle Services s. r. o.
Place of work
Digital Park II, Einsteinova, Petržalka, Slovakia
Digital Park II, Einsteinova, Petržalka, Slovakia
Contract type
full-time
full-time
Start date
01.12.2021
01.12.2021
Wage (gross)
1 400 EUR/month
1 400 EUR/month
Information about the position
Job description, responsibilities and duties
• AML and reporting
• Fraud monitoring
• Transaction Dispute handling
• Insurance Claims handling
• Product Knowledge queries
• Other Card benefits queries
• Using the Card Management System in an effective and timely manner
• Client Identification and Security
• Online Services queries
• Identifying Account types and Credit limits
• Maintaining Customer Profile
• Card and Pin related enquires
• Transaction and Authorization information
• Statements and Settlements queries
• New Applications and Account closures requests
• Telephony System navigation
• Email system navigation
• Issues and complaints escalation
• Balance queries
• Identifying the opportunity and cross selling Insignia Services
• Perform CS Team Calls and Emails Quality reviews
• Fraud monitoring
• Transaction Dispute handling
• Insurance Claims handling
• Product Knowledge queries
• Other Card benefits queries
• Using the Card Management System in an effective and timely manner
• Client Identification and Security
• Online Services queries
• Identifying Account types and Credit limits
• Maintaining Customer Profile
• Card and Pin related enquires
• Transaction and Authorization information
• Statements and Settlements queries
• New Applications and Account closures requests
• Telephony System navigation
• Email system navigation
• Issues and complaints escalation
• Balance queries
• Identifying the opportunity and cross selling Insignia Services
• Perform CS Team Calls and Emails Quality reviews
Employee perks, benefits
- working for one of the best international lifestyle management companies
- working with young highly motivated team
- provided with trainings and continuing education
- 25 vacation days
- other corporate benefits
- working with young highly motivated team
- provided with trainings and continuing education
- 25 vacation days
- other corporate benefits
Information about the selection process
Please send us your CV and motivation letter in English.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Bachelor's degree)
Educational Specialization
Finance, Banking, Lifestyle Management, Concierge, Travel
Language skills
English - Proficiency (C2)
Experience in the position/sector
Lifestyle, Luxury brands, Hospitality, HNWI
Number of years of experience
1
Personality requirements and skills
- Superior customer focus skills
- Previous experience in credit cards and banking is considered an asset
- Outstanding spoken and written English
- Ability to work in a pressured environment
- Fluency in English is required. Other languages is an advantage - German, French, Russian
- Previous experience in credit cards and banking is considered an asset
- Outstanding spoken and written English
- Ability to work in a pressured environment
- Fluency in English is required. Other languages is an advantage - German, French, Russian
Advertiser
Brief description of the company
Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivaled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Number of employees
50-99 employees
ID: 4057846
Datum zveřejnění: 8.11.2021
2021-11-08
lokalita: Bratislava Pozice: Administrative Worker, Official, Call Centre Supervisor, Call Operator, Customer Support Specialist Společnost: Insignia Lifestyle Services s. r. o.
Spodní hranice mzdy (brutto): 1 400 EUR/month