Head of Back Office - Luxury Lifestyle Management

Insignia Lifestyle Services Europe Slovakia s. r. o.

Place of work
Einsteinova 21, 851 01 Petržalka, Bratislava V, Slovakia
Contract type
Start date
Wage (gross)
3 000 EUR/month

Information about the position

Job description, responsibilities and duties

As a Head of Back Office team you will be responsible for managing the team of 6 persons within Concierge, Travel, Quality and Control units with the following key responsibilities:

- Managing daily operations of the premium back office and operations team: booking airfare, hotels, cruises, activities, transportation, private jets. Sourcing exclusive shopping items, restaurant reservations etc.
- Setting and controlling meeting performance targets for speed, efficiency, sales and quality
- Handling the most complex shareholder enquiries, confirm availability and pricing in prompt, professional manner
- Liaising with supervisors and team leaders from other offices in London, Dubai and Kiev
- Build and maintain profitable partnerships with key travel and concierge stakeholders
- Build and execute strategy for existing client profitability and growth performance as well as open up new relationships for Insignia Lifestyle Services Europe within the Travel and Concierge sector
- Drafting shift patterns and the number of staff required to meet clients’ demand
- Resolving schedules conflicts and other issues may come up
- Reviewing the performance of staff, identifying development needs and planning training sessions
- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
- Interviewing potential staff
- Updating colleagues on business performance, new initiatives and other pertinent issues
- Monitoring CRM use and CRM filling by BO employees
- Maintaining up-to-date knowledge of industry developments
- Administer travel policies and budget.

Employee perks, benefits

- working for one of the best lifestyle management companies
- working with young highly motivated international team
- provided with trainings and continuing education
- 25 vacation days
- other company benefits

Information about the selection process

Please send us your CV and Motivation letter in english.

Expected date of completion of the selection process

15 October 2022 (there are still 15 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Lifestyle Management, Hospitality, Luxury brands, Concierge, Travel

Language skills

English - Proficiency (C2)

Other knowledge

Internet - Expert
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Microsoft PowerPoint - Advanced

Number of years of experience


Personality requirements and skills

- Experience in outgoing travel agencies, VIP travel
- Internet savvy and proficient at navigating multiple systems at one time
- Excellent written and spoken communication skills
- Fluent English language skills. Russian language and other languages are an advantage.


Brief description of the company

Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivalled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.

Number of employees

50-99 employees


Contact person: Miriam Beňová
Tel.: +421917627714
E-mail: send CV
ID: 4267589  Datum zveřejnění: 20.9.2022  Spodní hranice mzdy (brutto): 3 000 EUR/month