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Head of Back Office - Luxury Lifestyle Management
Insignia Lifestyle Services s. r. o.
Place of work
Einsteinova 21, 851 01 Petržalka, Bratislava V, Slovakia
Einsteinova 21, 851 01 Petržalka, Bratislava V, Slovakia
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
3 000 EUR/month
3 000 EUR/month
Information about the position
Job description, responsibilities and duties
As a Head of Back Office team you will be responsible for managing the team of 6 persons within Concierge, Travel, Quality and Control units with the following key responsibilities:
- Managing daily operations of the premium back office and operations team: booking airfare, hotels, cruises, activities, transportation, private jets. Sourcing exclusive shopping items, restaurant reservations etc.
- Setting and controlling meeting performance targets for speed, efficiency, sales and quality
- Handling the most complex shareholder enquiries, confirm availability and pricing in prompt, professional manner
- Liaising with supervisors and team leaders from other offices in London, Dubai and Kiev
- Build and maintain profitable partnerships with key travel and concierge stakeholders
- Build and execute strategy for existing client profitability and growth performance as well as open up new relationships for Insignia Lifestyle Services Europe within the Travel and Concierge sector
- Drafting shift patterns and the number of staff required to meet clients’ demand
- Resolving schedules conflicts and other issues may come up
- Reviewing the performance of staff, identifying development needs and planning training sessions
- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
- Interviewing potential staff
- Updating colleagues on business performance, new initiatives and other pertinent issues
- Monitoring CRM use and CRM filling by BO employees
- Maintaining up-to-date knowledge of industry developments
- Administer travel policies and budget.
- Managing daily operations of the premium back office and operations team: booking airfare, hotels, cruises, activities, transportation, private jets. Sourcing exclusive shopping items, restaurant reservations etc.
- Setting and controlling meeting performance targets for speed, efficiency, sales and quality
- Handling the most complex shareholder enquiries, confirm availability and pricing in prompt, professional manner
- Liaising with supervisors and team leaders from other offices in London, Dubai and Kiev
- Build and maintain profitable partnerships with key travel and concierge stakeholders
- Build and execute strategy for existing client profitability and growth performance as well as open up new relationships for Insignia Lifestyle Services Europe within the Travel and Concierge sector
- Drafting shift patterns and the number of staff required to meet clients’ demand
- Resolving schedules conflicts and other issues may come up
- Reviewing the performance of staff, identifying development needs and planning training sessions
- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
- Interviewing potential staff
- Updating colleagues on business performance, new initiatives and other pertinent issues
- Monitoring CRM use and CRM filling by BO employees
- Maintaining up-to-date knowledge of industry developments
- Administer travel policies and budget.
Employee perks, benefits
- working for one of the best lifestyle management companies
- working with young highly motivated international team
- provided with trainings and continuing education
- 25 vacation days
- other company benefits
- working with young highly motivated international team
- provided with trainings and continuing education
- 25 vacation days
- other company benefits
Information about the selection process
Please send us your CV and Motivation letter in english.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Lifestyle Management, Hospitality, Luxury brands, Concierge, Travel
Language skills
English - Proficiency (C2)
Other knowledge
Internet - Expert
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Microsoft PowerPoint - Advanced
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Microsoft PowerPoint - Advanced
Number of years of experience
5
Personality requirements and skills
- Experience in outgoing travel agencies, VIP travel
- Internet savvy and proficient at navigating multiple systems at one time
- Excellent written and spoken communication skills
- Fluent English language skills. Russian language and other languages are an advantage.
- Internet savvy and proficient at navigating multiple systems at one time
- Excellent written and spoken communication skills
- Fluent English language skills. Russian language and other languages are an advantage.
Advertiser
Brief description of the company
Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivaled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Number of employees
50-99 employees
ID: 4267589
Datum zveřejnění: 20.9.2022
2022-09-20
lokalita: Bratislava Pozice: Administrative Worker, Official, Business Group Manager, Call Centre Manager, Department Manager, Managing Director Společnost: Insignia Lifestyle Services s. r. o.
Spodní hranice mzdy (brutto): 3 000 EUR/month