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Customer Service Representative

Insignia Lifestyle Services Europe Slovakia s. r. o.

Place of work
Digital Park, Einsteinova, Petržalka, Slovakia
Contract type
full-time, trade licence
Start date
Wage (gross)
1 400 EUR/month

Information about the position

Job description, responsibilities and duties

- Maintaining Customer Profiles in Microsoft Dynamics 365 (CRM system)
- Identity Verification
- Fraud monitoring and transaction disputes activities
- Providing customers with the Balance, Transactions reports and Statements
- Online Services queries
- Identifying Account types and Credit limits
- Card and Pin related queries
- New Applications queries
- Issues and complaints escalation
- Address customer’s concerns regarding the product via calls and emails.
- Identifying the opportunities for cross-selling (not mandatory, incentive bonus if
- KYC activities

Employee perks, benefits

- working for one of the best international lifestyle management companies
- provided with training and continuing education
- working with a young highly motivated team
- personal modern and compact laptop for the job activities
- other corporate benefits
- 25 vacations days
- language courses

Information about the selection process

Shift Schedule:

Rotating shift 5days/week

3 shifts from Monday to Sunday

07:00 – 15:45
09:15 – 18:00
13:15 – 22:00

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)

Educational Specialization

Finance, Banking, Lifestyle Management, Concierge, Travel

Language skills

English - Advanced (C1)

Experience in the position/sector

Banking, Finance, Lifestyle, Luxury brands, Hospitality, HNWI

Number of years of experience


Personality requirements and skills

- Customer-oriented person with a “can do“ attitude and ability to ask the right questions
- Experience in the customer service industry
- Previous experience in finance/banking/tourism is appreciated
- Ability to handle complaints in a professional manner
- Advanced written and verbal English communication skills
- Other languages are an advantage - German, French, Russian
- Good computer skills and experience with MS Office
- Decisive with the ability to find the best solutions


Brief description of the company

Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivaled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.

Number of employees

50-99 employees
ID: 4333342  Datum zveřejnění: 31.1.2023  Spodní hranice mzdy (brutto): 1 400 EUR/month