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IT Support Analyst - internal systems
JOBSTART, s.r.o.
Place of work
The Capital Prague
The Capital Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
For our client, well established international business company, we are looking for a candidate for a position of
„ITSupport Analyst - internal systems“
The position provides B2B technical IT support services for company´s business partners throughout the whole EMEA region. The team has several open vacancies at the moment and is still likely to grow bigger, which means great opportunities to grow within the team!!!
Job description:
• Troubleshooting and diagnosing technical support issues
• Ensuring that hotel partners have proper connectivity
• Running and reviewing system and vendor reports to determine system issues
• Provide implementation, launch, and post connectivity support for partners
• Handle incoming tickets to established KPI’s
• Interface with Tier 2 Analysts on escalated issues
• Dealing with complex cases and cooperation with the team leader
„ITSupport Analyst - internal systems“
The position provides B2B technical IT support services for company´s business partners throughout the whole EMEA region. The team has several open vacancies at the moment and is still likely to grow bigger, which means great opportunities to grow within the team!!!
Job description:
• Troubleshooting and diagnosing technical support issues
• Ensuring that hotel partners have proper connectivity
• Running and reviewing system and vendor reports to determine system issues
• Provide implementation, launch, and post connectivity support for partners
• Handle incoming tickets to established KPI’s
• Interface with Tier 2 Analysts on escalated issues
• Dealing with complex cases and cooperation with the team leader
Employee perks, benefits
We offer:
• Work in luxury premises
• Start ASAP or by agreement
• Daily use of English and possibly other languages (20 different languages in the company)
• Continuous self-fulfillment and opportunity for professional growth within international company
• Excellent salary and extensive benefits
• Work in luxury premises
• Start ASAP or by agreement
• Daily use of English and possibly other languages (20 different languages in the company)
• Continuous self-fulfillment and opportunity for professional growth within international company
• Excellent salary and extensive benefits
Company on whose behalf the position is being filled
Employment placement and personal consultancy
.
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Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Personality requirements and skills
Requirements:
• Technical high school or university education
• Technical analysis experience in a customer support environment
• Strong research and solution design skills in a technology environment.
• Very good knowledge of Excel, basic concepts of SQL and ideally a practical knowledge of databases
• Understanding of web technology, especially an analytical understanding of XML and web services.
• Essential is fluent ENGLISH (min. C1 level) – daily use, other languages are welcomed
• Ability to work independently and also in a team
• Technical high school or university education
• Technical analysis experience in a customer support environment
• Strong research and solution design skills in a technology environment.
• Very good knowledge of Excel, basic concepts of SQL and ideally a practical knowledge of databases
• Understanding of web technology, especially an analytical understanding of XML and web services.
• Essential is fluent ENGLISH (min. C1 level) – daily use, other languages are welcomed
• Ability to work independently and also in a team
Advertiser
Brief description of the company
Personální agentura
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 3197449
Datum zveřejnění: 25.9.2017
2017-09-25
lokalita: The Capital Prague Pozice: Database Analyst, Helpdesk Operator, IT Analyst, IT Consultant, IT/Technical Support Specialist Společnost: JOBSTART, s.r.o.