Assistant Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As an Assistant Facilities Manager at JLL, you will report to the Facilities Manager and work as part of the overall Facilities Team to manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site while managing the team providing first line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services. This comprehensive assistant facilities management role combines operational leadership with customer service excellence, requiring you to monitor and maintain office equipment and supplies while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. You will play a crucial role in JLL's commitment to exceptional facilities management by conducting weekly walk-rounds with the vendor cleaning manager ensuring cleaning quality standards are maintained while managing Trouble Ticket (Remedy) requests through helpdesk interface with internal customers and actioning queries promptly in line with service level agreements and managing daily health & safety issues through maintaining regular scheduled meetings and records of fire and safety teams, fire drills, safety equipment and training.

What your day-to-day will look like:

• Manage team providing first line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services
• Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors
• Conduct weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained consistently
• Manage Trouble Ticket (Remedy) requests through helpdesk interface with internal customers while actioning queries promptly per SLAs
• Manage daily health & safety issues maintaining regular scheduled meetings and records of fire and safety teams/drills/equipment/training
• Provide Travel/Visitors' support interfacing with locally approved hotels while assisting Client global travel & hotel managers
• Assist in organizing internal and external Client events while managing quality of conferencing facilities
• Manage food and kitchen facilities providing direction to housekeepers while raising purchase orders and managing Wiki pages.

• Knowledge of Facilities/Office Services Coordinator role with previous experience working within high profile corporate environment
• Previous reception or hospitality experience with Diploma/degree level education for comprehensive facilities coordination
• Problem solving skill with good decision making capabilities for efficient site operations management
• Excellent written/verbal communications with spreadsheet and word processing proficiency for vendor and customer interactions
• Customer focused approach with good inter-personal skills while maintaining assertive and attention to detail qualities
• Understanding of soft services management including reception, mail operations, meeting & events, cleaning, waste & recycling coordination
• Experience with office equipment and supplies monitoring while maintaining vendor contact and meetings for issues reporting
• Knowledge of Trouble Ticket (Remedy) requests management with helpdesk interface and service level agreements understanding

• Experience with health & safety issues management including fire and safety teams coordination with drills and equipment training
• Knowledge of Travel/Visitors' support with locally approved hotels interface and Client global travel managers assistance
• Understanding of internal and external Client events organization with conferencing facilities quality management capabilities
• Background in food and kitchen facilities management with housekeepers direction and purchase orders raising coordination
• Experience with Wiki pages management and communication channels coordination for comprehensive site information sharing
• Knowledge of Building Operations Engineer / Facilities Manager deputising and cover provision when appropriate
• Understanding of cleaning quality standards maintenance with vendor cleaning manager weekly walk-rounds coordination
• Experience in high profile corporate environment with facilities team collaboration and efficient site operations support

Location:

On-site –Prague, CZE