Customer Service Agent

Kaizen Gaming

Place of work
Prague, Czechia (Job with occasional home office)
Contract type
Wage (gross)
34 000 - 38 000 Kč/month

Information about the position

Job description, responsibilities and duties

Let's start with the role

It is all about communication. A CS Agent is responsible for effectively supporting our customers with their queries through different communications channels. The Agent should be always up to date with the product, promotions & service-related changes.


• Receive customer questions, complaints, and comments (email, phone, live chat);
• Treat customers with respect and do whatever you can, within company policies, to make sure customers are satisfied with their purchases;
• Quick and efficient response to the customer via email or phone;
• Internal communication with other departments, following pending issues related to customer's requests;
• Always be updated with the company's product, promos, policy and changes as required;
• Update customer database;
• Collaborating with team/shift leader & colleagues.


• Advanced communication skills;
• Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate;
•Reading comprehension: understanding written sentences and paragraphs in work-related matters;
• Written expression: the ability to communicate information and data in writing so others will understand;
• Service orientation: Actively looking for ways to help customers;
• Multitasking ability is highly appreciated;
• Good skills in computer & MS office;
• Some previous work-related skill, knowledge or experience may be helpful;
• Ability to work in shifts;
• Fluent knowledge of Czech & English language.

Nice to have:

• Product knowledge will be appreciated;
• Interest in sports and games may prove useful.

Employee perks, benefits

Kaizen Gaming Perks

• Competitive salary package and bonus scheme.
• LinkedIn learning account & continuous training.
• 25 vacation days & 3 extra sick days per year.
• Monthly meal allowance.
• Clear career paths and a developmental 360° feedback framework.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Czech - Proficiency (C2) and English - Upper intermediate (B2)


Brief description of the company

We are Kaizen Gaming

Kaizen Gaming is one of the fastest-growing Game Tech companies in Europe, offering sports betting, casino, virtuals, fantasy and esports. Today we operate in 6 countries: in Greece and Cyprus under the Stoiximan brand and in Germany, Romania, Portugal and Brazil under the international brand Betano. Today we have +950 employees working as ONE team. With a focus on Technology and People, we aim to continually improve our products and services to provide the optimum experience for those who trust us for their entertainment.

Responsibility has been in our DNA right from the start of our operations, back in 2012. Our wide product offering is adapting to our customers’ needs, while ensuring that it remains a solely recreational activity. To this end, besides our extensive sports sponsorships programme across markets that varies from popular clubs such as Sporting PC and Atletico Mineiro to Olympic Champions, we also deploy a social responsibility programme that focuses on Technology, People and Safe Entertainment.

We put people first. We stake our personal reputations on the excellence of our work. We are passionate about our products and services. We invest in breakthrough technologies and innovation. We always listen to our users but also to our own people. We respond fast and adapt to changes. We continuously improve. Every single day. Most of all, we work together as #OneTeam in an energizing and rewarding working environment. We want to push things even further and inspire many more to join us!

Number of employees

1000 and more employees
ID: 4130647  Datum zveřejnění: 24.5.2022  Spodní hranice mzdy (brutto): 34 000 Kč/month