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IT Service Delivery Manager (CEE)

KONE Business Services

Place of work
Tomášikova 12735, 831 03 Bratislava, Slovakia (Job with occasional home office)
Contract type
Wage (gross)
2 800 EUR/monthAnnual Performance Bonus

Information about the position

Job description, responsibilities and duties

We have now a unique opportunity of IT Service Delivery Manager (CEE).

In this role you would be trusted partner from IT services for local KONE business. IT Service Delivery Manager ensures within CEE region that IT Operations services are well managed following global standards and oversees efficient usage of IT managed assets.

For more information, please see the full role description:

• Collaborates with local business management to understand and influence local needs towards IT solutions or new requirements for IT services.
• Advocates and informs local business on global KONE standards set for IT related topics such as cybersecurity or architecture.
• Act as escalation point for local business towards IT Solution Teams by contacting Solution/Service Owner if escalation is needed.
• Finds contacts or knowledge of local setup from business to global IT units or projects if needed. Can also help the global deployment projects to find local resources for deployments from their local vendor network if needed.
• Organizes and manages workstation asset management in respective region including HW orders and maintaining assets. Financial management of workstation assets (forecasting, budget etc.).
• Collaborate with global IT external suppliers and global solution teams to manage

Employee perks, benefits

What we offer
We offer you the basic salary starting from 2800 Euro gross, but the final compensation will be agreed with regard to your experience.

We also offer you the following benefits:

• International working environment
• Finish working culture - strong tradition as well as innovative spirit
• Monthly shopping credit - Cafeteria (different brands/partners)
• Annual Performance Bonus
• Extra vacation day & Sick days

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Advanced (C1)

Other knowledge

ITIL framework - Advanced
IT Service Delivery - Advanced
IT security - Skillful

Driving licence


Personality requirements and skills

• Financial management
• Supplier/Vendor/Partner management experience
• Fundamental IT infrastructure and cybersecurity knowledge
• Have a passion for process development and improvement
• Strong analysis and problem solving skills
• Ability to work in a matrix organization
• Strong drive for excellence


Brief description of the company

KONE opened its Business Services Center in Bratislava in 2006 and since then it has been continuously growing and developing. It’s been a long journey from a small office to an established center with almost 350 employees from over 25 countries. And although we are very proud to be international, you will still experience a strong scandinavian touch to our work culture with flat hierarchy, straightforward communication, strong work-life balance and highly valued initiative and improvement.

Number of employees

250-499 employees


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ID: 4470014  Datum zveřejnění: 21.11.2022  Spodní hranice mzdy (brutto): 2 800 EUR/month