Business Support Agent with French (KONE Business Services)

Your Role

As a Business Support Agent you will work closely with our KONE branches abroad helping them to administratively support their business. In this way you can have a great impact on the quality of our brand and processes in front of our customers and thus help to improve the flow of urban life in the world.


Key responsibilities:

• Create, maintain (modify, convert, extend, block, delete) and administer data for following processes: Contract Administration, Master Data, Billing, Back Reporting. Or any other processes being part of the SSC scope.
•Validate the documentation and seek any required additional information, documentation or approval from the country
•Execute quality checks at various stages of the process and keep the quality statistics up to date
•Report time and other process performance data on a daily basis as required
•Deliver input for proper reporting
•Take responsibility on complex processing activities. Process transactions or guides other team members on the correct interpretation and execution of instructions.
•Act as a super user on process and / or application level within the team
•Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes
•Analyze complex cases for correct registration
•Identify the right contacts in the business and maintain a working relationship with the key business roles involved in the process

We offer you the basic salary starting from 1.300 EUR/gross, but the final compensation will be agreed with regard to your experience.

Apart from the strong support in your induction and training, ability to work with great team leaders and colleagues, we also offer you the following benefits:

•Finish working culture with strong history and innovative spirit
•Job rotation opportunities (career growth support)
•Interesting language learning budget (courses)
•Regular soft & hard skills training available for you
•Cafeteria - Online Benefit portal (different brands/partners to shop)
•Annual Performance Bonus
•Extra vacation day & Sick days (incl. extra Covid vaccine days-off)
•Multisport card support & Pasienky swimming pool entries