Process Specialist, Core HR (KONE Business Services)

KONE Business Services

Place of work
Lakeside Park, Tomášikova 64, Bratislava - Nové Mesto, Slovakia (Job with occasional home office)
Contract type
Start date
Wage (gross)
1 700 EUR/monthThe final compensation will be agreed with regard to your experience.

Information about the position

Job description, responsibilities and duties

Key responsibilities:

- Contribute in development, maintenance and improvement of the support provided by People and Communications Services (P&C Services) for HR processes including Workday and functionalities
- Participate to daily P&C Services delivery and support P&C Services Agents and Analysts in resolving different queries
- Review the processes from centralized HR Service delivery perspective to provide input for the Process Managers, P&C Services and Centres of Expertise (CoE) teams to ensure process alignment with KONE business strategy, operational strategy and global processes and solutions
- Provide input for CoE process development through continuous improvement and LEAN methodology to simplify the way of working for HR processes
- Analyse HR process or HR processes related employee or other stakeholder experience as visible in P&C Services daily service delivery and systematically aim to improve the user experience by providing process improvement suggestions to Process Manager, P&C services, Head of P&C Services and Area/Global CoE teams
- Help P&C Services operations to understand global processes, KONE Way and how to improve process related efficiency and service levels
- Act as the P&C Services representative towards respective CoE colleagues on Area or Global CoE level. Help Area/Global CoE to understand, implement, and improve P&C Services support
- Regularly validates the work instructions and other process specific documentation are up-to-date, seeks additional updates and approval on these work instructions from the Area/Global CoE in collaboration with P&C Services colleagues
- Analyse and document processes and related roles and responsibilities in the service set-up phase or development phase
- Train and coach P&C Services team regarding different HR processes including the related Workday and functionalities.
- Support P&C Services operations to implement quality improvement initiatives
- Maintain a strong working relationship with HR process and solution owners as well as with unit and area level CoE network
- Support and participate to P&C Services Agent on-boarding, tool & process training for users (HR, external trainers or training providers, employees and managers)
- Continuous documentation and development of the knowledge base, process and RACI documentation

Employee perks, benefits

We offer you the basic salary starting from 1700 EUR/gross, but the final compensation will be agreed with regard to your experience.

Apart from the strong support in your induction and training, ability to work with great team leaders and colleagues, we also offer you the following benefits:

- International working environment (over 25 nationalities in house):
- Finish working culture with strong tradition and innovative spirit
- Job rotation opportunities (career growth support)
- Interesting language learning budget (courses)
- Regular soft & hard skills training available for you
- Cafeteria - Online Benefit portal (different brands/partners to shop)
- Annual Performance Bonus
- Extra vacation day & Sick days (incl. extra Covid vaccine days-off)
- Multisport card support & additional Pasienky swimming pool entries

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills


- Experience and knowledge in different HR processes with special focus on Core HR areas of expertise in business HR and HR SSC environment
- IT knowledge (MS Office on advanced level) and knowledge of HR tools, ideally Workday or similar
- Strong account management focus, experience in continuous improvement (e.g. six sigma, lean etc.)
- Service concept/process development experience is an advantage.
- Empathy and true service mindset to ensure great employee experience for the service delivery
- Presentation and communication skills, ability to review and train processes from different user groups perspectives
- Attention to detail.
- Reporting capability based on pre-defined requirements.
- Strong communication skills to be able to create clarity for shared service center and customers.
- Strong working language skills both in writing and spoken required for at least English and ideally for one of the following languages: French, German, Finnish, Italian, Spanish, Dutch, Swedish, Russian, Czech, Hebrew, Polish, Norwegian, Slovakian, Turkish, Danish and Arabic.


Brief description of the company

KONE opened its Business Services Center in Bratislava in 2006 and since then it has been continuously growing and developing. It’s been a long journey from a small office to an established center with almost 350 employees from over 25 countries. And although we are very proud to be international, you will still experience a strong scandinavian touch to our work culture with flat hierarchy, straightforward communication, strong work-life balance and highly valued initiative and improvement.

Number of employees

250-499 employees


Contact person: Jana Tokárová
E-mail: send CV
ID: 4828378  Datum zveřejnění: 20.5.2024  Spodní hranice mzdy (brutto): 1 700 EUR/month