Service Manager

Key responsibilities:

- Improve internal customer experience, create engagement among internal customers
- Take ownership of internal customers requirements and follow problems through to resolution
- Collaborate with Operation Managers to make sure quality and speed of deliveries is meeting Customer expectations and is following KONE Way.
- Identify areas of improvement and submit change proposals to internal customer.
- Respond to customer service requirements in a timely manner.
- Set a clear mission and deploy strategies focused towards the mission
- Develop internal service procedures, policies and standards
- Ensure customers targets and goals are met and coordinate with the Management team to meet these targets.
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Maintain an orderly workflow according to priorities

We offer:

- Basic wage component from 1800€/ month gross based on relevant experience and language skills
- International and professional environment
- Attractive package of benefits and bonus scheme
- Social and sport events on regular basis
- Great place to work
- Informal culture and friendly colleagues
- KONE trainings in various areas