Technical Application Specialist

MacDermid Alpha Hungary Kft.

Place of work
Remote work
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Purpose
Responsible for delivering excellence throughout the customer lifecycle for MGS products including presales, qualification, training & troubleshooting. Key to the role will be travel to prospective and existing clients to discuss technical advantages of MGS products, qualify MGS products to maximize performance, provide on-site training to clients and customers to support the implementation of operational skills and best practices at each site, and troubleshoot including root cause analysis.

Home office/ Remote working.

Accountability
• Provide full technical support to MacDermid Graphic Solutions key accounts in line with company sales strategy
• Plan a daily/ weekly/monthly schedule in a customer-focused, effective and efficient manner
• Ensure all customers are regularly visited to ensure that MGS plates and equipment is fully optimized to maximize performance
• Provide in depth plate and print analysis
• Perform plate room audits
• Perform plate qualifications including imaging, exposing and processing
• Provide training and implement best working practices
• Provide press side support for MGS direct and indirect customers including benchmarking and fault finding
• Use remote diagnostics to trouble shoot issues at Customer Sites using SightCall
• Accountable for the completion of assigned tasks in a timely manner
• Responsible for filing reports, travel expenses and monthly summary reports in a timely manner
• Ensure the company CRM and other record-keeping systems contain accurate and reliable information and are always fully up to date

Information about the selection process

In case you interested please send your English application to
[email protected]

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Czech - Advanced (C1) or Polish - Advanced (C1) or Slovak - Advanced (C1)

Number of years of experience

0

Personality requirements and skills

Knowledge / Skills / Experience
• 5 years experience in related fields – colour management and QC procedures
• Ability to travel approximately 60% of time.
• Min. Associate's degree or equivalent
• Understanding of general engineering principles
• Experience in troubleshooting flexographic plate & print issues
• Hands on platemaking experience, understanding production & troubleshooting process issues
• Deep knowledge of all aspects of the flexographic process, pre-press, screening, platemaking & printing
• Experience and ability to work effectively within cross functional teams (Sales, R&D & Manufacturing)
• Excellent written & oral communication skills
• Flexible and adaptable to customer demands and changing business needs
• Self-managed and able to organize and prioritize effectively
• Good team player and collaboration skills
• Fluent in any Eastern European language( Polish, Czech, Slovakian) & good standard of business English (written & Oral)
• Able to travel extensively throughout “Eastern Europe” & EMEA when required
• Fully confident in IT and technical systems usage, including general MS Office applications

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Brief description of the company

About Macdermid Graphics.

MacDermid Graphics Solutions is a global leader in the manufacturing and marketing of photopolymer plates and platemaking systems for the package printing industry. We are the leaders in flat-top dot technology with our award-winning LUX ITP™ Platform and LUX® Lamination. We prioritize our customers’ success, which in turn drives opportunities for our employees and value for our shareholders. Our formula for value creation starts with our passion for innovation followed by an unrelenting focus on operational excellence. This formula, combined with our asset efficient business model, drives sustainable organic value creation and enables attractive, strategic investment opportunities.
ID: 4108692  Datum zveřejnění: 22.6.2021