T1.5 Support Analyst (French & English)

Popis pozice


  • Creation of trouble tickets for customers and taking ownership of faults through to resolution

  • Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA

  • Liaison with suppliers and customers in relation to fault resolution and control the repair process

  • Direct customer and account team interface providing day to day network support

  • Manage initial trouble investigation, isolation and steady state recovery

  • Assists users to identify and solve connection/communication problems

  • Book out tickets to telco vendors for access circuit trouble investigation

  • Provide regular status updates to enterprise and internal customers

Profil kandidáta

Technical Skills:



  • Background in maintenance within the Network area

  • Helpdesk Experience

  • Basic data Network skills (CCENT)


Soft Skills:



  • Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management

  • Ability to efficiently resolve customer's problems and escalate further to tier 2 as per agreed SLA; or to other 3rd party as necessary

  • Ability to work well under pressure, set priorities and comfortable making decisions

  • Advanced English and French language skills (B2+ as a minimum)

Nabízíme


  • Opportunity to work for stable international company

  • Technical development related to the role

  • Good quality work-life balance with plenty of cultural and active opportunities

  • Vibrant international team

  • 1 extra week of holiday (5 weeks in total)

  • Meal vouchers

  • Private medical care with English speaking personnel

  • Special discounts for gyms, opticians

Kontakt

ManpowerGroup s.r.o.
Jana Dvořáková
ID: 3667756   Datum zveřejnění: 14.5.2019  
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