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IT Service Desk ENG + CZ/SK - Pharma!

Praha

Odpovědět na pozici

Popis pozice

What is about pursuing your career and expanding your skills in IT? This IT Helpdesk role is ideal for candidates with approximately 1-2 years of relevant experience wishing to move to the next level. Moreover, you will work in the multinational environment providing troubleshooting in English and Czech/Slovak for the internal end-users.

This great opportunity is open at a prosperous pharmaceutical company.

This is a combination of the First & Second Level Support

Providing technical support to the end-users, installation and configuration services on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. May receive escalations from other Service Desk analysts in areas of personal expertise.

Providing all stages of troubleshooting including identifying the issue, documenting, and resolving the problem.

Timely response to all requests in such areas as software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.

Use of the ticketing system

Regular hours 8 am – 4:30 pm Monday-Friday.

Profil kandidáta

Advanced English (C1 – C2) + Czech/Slovak

Start as soon as possible

Customer-oriented, good problem-solving skills

About 1-2 years of relevant technical support experience and ability to solve technical issues independently

Knowledge of the following:

OS and desktop HW,

General office equipment like copiers, faxes, scanners, tablets, smartphones, etc.

Microsoft Office (Office 365)

Remote connectivity tools (SCCM, Citrix etc.)

Experience installing software / applications

Nabízíme

Work in a stable company with friendly environment, in a young and dynamic team of 8 people which grows

Amazing feeling of helping people

Daily use of English

Further development and learning

Employee perks and benefits

Kontakt

ManpowerGroup s.r.o.
Eva Picková

Odpovědět na pozici Zpět na všechny nabídky

ID: 3854601 Datum zveřejnění: 23.1.2020 lokalita: Praha Pozice: Helpdesk operátor, Specialista technické podpory/IT Společnost: ManpowerGroup s.r.o. Nabídka práce je převzata z jiné stránky nebo zdroje.