IT Service Desk ENG+CZ - part- or full-time!

Popis pozice

What is about pursuing your career and expanding your skills in IT? This IT Helpdesk role is ideal for candidates with approximately 1-2 years of relevant experience wishing to move to the next level. Moreover, you will work in the multinational environment providing troubleshooting in English and Czech/Slovak for the internal end-users.

This great opportunity is open at a prosperous pharmaceutical company. Part-time (20 hours/week) or full-time is possible.

  • This is a combination of the First & Second Level Support

  • Providing technical support to the end-users, installation and configuration services on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. May receive escalations from other Service Desk analysts in areas of personal expertise.

  • Providing all stages of troubleshooting including identifying the issue, documenting, and resolving the problem.

  • Timely response to all requests in such areas as software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.

  • Use of the ticketing system

  • Regular hours 8 am – 4:30 pm Monday-Friday.

Profil kandidáta

  • Advanced English (C1 – C2) + Czech/Slovak

  • Start as soon as possible

  • Customer-oriented, good problem-solving skills

  • About 1-2 years of relevant technical support experience and ability to solve technical issues independently

  • Knowledge of the following:

  • OS and desktop HW,

  • General office equipment like copiers, faxes, scanners, tablets, smartphones, etc.

  • Microsoft Office (Office 365)

  • Remote connectivity tools (SCCM, Citrix etc.)

  • Experience installing software / applications
  • Nabízíme

    • Work in a stable company with friendly environment, in a young and dynamic team of 8 people which grows

    • Amazing feeling of helping people

    • Daily use of English

    • Further development and learning

    • Employee perks and benefits


    ManpowerGroup s.r.o.

    ID: 3885456  Datum zveřejnění: 5.3.2020  Nabídka práce je převzata z jiné stránky nebo zdroje.