Service Desk with German - junior&medior - full remote work

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Service Desk Specialist with German



We provide career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building or home office.

As Service Desk Analyst you will be responsible for:



  • Be assigned for one future-oriented, long-lasting, and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.

  • Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;

  • Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the client, professional technicians (L2 support);

  • Be a ‘right hand’ of the team leaders, assist with reporting;

Profil kandidáta

Essential needs:



  • Speak and write in English and German (B2 level)

  • Skilled to handle incoming inquiries successfully and give useful guidance to the client;

  • Have been a part of the Customer Support field;

  • Perceive multitasking and problem solving as a piece of cake;

  • Welcome experience with Windows, VPN, Office 365, Citrix, ticketing tools, etc.;

  • Know how to give a helping hand to a newcomer or your junior team member;

  • Want to be a team player rather than a lonely wolf;

  • Can be punctual and relied on.

Nabízíme

We can offer:


  • Long-term and stable cooperation;

  • Performance bonus;

  • Financial appraisal for referring your friends and acquaintances;

  • Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;

  • Meal vouchers (a contactless plastic card);

  • Multisport card with a financial contribution

  • Organized training sessions during the first weeks and further upskilling courses (online, with our experts);

  • 25 days of a paid leave;

  • Expat Assistance Services for new joiners;

  • Teambuilding activities.

Kontakt

ManpowerGroup s.r.o.

ID: 4026008  Datum zveřejnění: 27.1.2021  Nabídka práce je převzata z jiné stránky nebo zdroje.