Customer Data BI Analyst

Great opportunity in the company which is the world leader in the field of data analysis in the information technology market. Their customers include almost all major players in the IT market, whether they are manufactures of mobile devices, operating systems, operating search portals, or producers of computers, printers, network elements, or are at the forefront of other industries.

In this position you will collaborate with many groups internally in the company, and engage directly with our customer trends, data, and feedback to generate insights to assist the company in growing the customer base, improving customer experience, and creating loyal, lifelong customers.

• Analyze customer data as part of Customer Experience team, collaborating closely with IT, sales, service and research teams.


• Discovering root causes of churn through data analytics and investigation.


• Designing reports, dashboards, and visualizing data based on business requirements.


• Managing various datasets and storytelling based on data analysis.


• Contributing insights to CX initiatives including Journey Mapping, Personas, and Surveys.


• Uncovering client interest trends and measuring influence.

Used Stack:

• Power BI / Tableau


• Voice of Customer/Survey Tools


• CSM Tools such as ChurnZero


• PostgreSQL


• Python (optional)

ManpowerGroup s.r.o.
Eva Picková