Senior Helpdesk Operator - VIP support (Freelancer)


Popis pozice

I am looking for an experienced Helpdesk Operator! You will be a part of our client delivery customers services and products mainly in the areas of Communication & Collaboration, Security, Modern Workplace & Infrastructure, Hybrid Cloud, Professional Support, and Advisory and Consulting Services for customers’ strategic decision-making.

Be the main point of contact for ICT issues, supporting end-users with their issues!


1st line support VIP end users solving their incidents and service requests in a professional and efficient way

correct identification, logging, and categorization of issues escalating to other ICT solver groups if necessary

supervision of the ICT support portal queue, making sure all tickets are assigned and logged properly

performing daily and long-term operational management of VIP client (hardware and software)

manage ICT Videoconferencing & digital Signage infrastructure

ICT onboarding/offboarding of new users


Administration of ICT systems on basic administration level (up to the level of SECRET EU), including:

administration of:

  • Active Directory services

  • File&Print services

  • Intranet services (SharePoint)

  • E-mail services (Exchange)

support and maintenance of ICT Videoconferencing infrastructure

provision and support of restricted ICT systems as instructed by SEC and OPS teams

ensure the maintenance, development, and provision of the system documentation

create and deliver end-user documentation and training to GSA users

proactive attitude towards ICT excellence, following best practices, and providing feedback to ICT management in order to ensure the continuous development and improvement of the systems

keep up with the latest ICT technologies (actively contribute to the continued ICT modernization)

participate in ICT missions to support sites

availability for occasional support out of business hours

Profil kandidáta


EU Citizenship

✔ professional experience with ICT incident management (at least 2 years)

proactive in communication (English at excellent level)

advanced knowledge and experience with:

  • MS Windows 7&10

  • MS Office

  • File sharing & Printing

basic knowledge and experience with:

  • MS Windows server

  • MS SharePoint 2013

  • Active Directory services

Security Clearance “EU Secret” (valid at the date of entry or ongoing procedure)


Business hours run on Monday - Friday from 8.30 – 18:00. Minimum contract period until November 2021 with the possibility of prolongation.


ManpowerGroup s.r.o.
Adéla Pudil
+420 734 765 828
ID: 4054457  Datum zveřejnění: 30.3.2021  Nabídka práce je převzata z jiné stránky nebo zdroje.