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Service Desk L1 support with German|full-remote
Práce z domu
Popis pozice
Boost your career in IT support !
There are lots of interresting perks you may look forward to - we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry - in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.
As Service Desk L1 agent, you will be:
There are lots of interresting perks you may look forward to - we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry - in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.
As Service Desk L1 agent, you will be:
- Responsible for End-user IT Support for the largest companies in automotive industry located in Germany and Czech republic
- Dealing with technical or administrative troubleshooting - accounts, licenses, applications, PC/laptops, accessories, network etc.
- Proactively and reactively communicating via phone calls, emails, chats and tickets with client's end-users
- Processing 1st and 2nd Level tickets
- Participating on various infrastructure projects, providing tips and first-hand experience for improvements
- Ensuring the agreed service-requirements and goals are met in desired quality and time
- Implementating and optimizing existing service-processes - proactiveness is very welcome
- Supporting escalation management team
Profil kandidáta
Required:
Nice-to-have-Skills:
- Be able to communicate in German, both written and verbal
- Experience with handling incoming tasks, guide the client towards successful problem resolving
- Technical experience in on-site service or remote end-user support
- Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals
- Software support skills in MS Office 2016 and/or Office 365
- Wanting to be a team-player
- Be part of newly built teams
Nice-to-have-Skills:
- Sensitivity and soft-skills for dealing with enterprise level customers
- Knowledge-Management and Ticketing systems experience
- Experience with MacOS and/or Linux (Red Hat / Ubuntu)
- Be able to communicate also in English
Nabízíme
- Long-term & stable cooperation
- Full-remote - for first 6 to 12 months, followed by flexible HO (about 80%)
- Transfer to core after 6 months
- Strong support in career growth towards L2, team lead, manager etc.
- Working with latest tools and applications
- Education and upskilling
- Brand new office-hubs planned in Brno/Prague
- Laptops and mobile phones also for personal usage
- 25 days of vacation
- 3 sickdays
- Meal vouchers (100,- czk)
Kontakt
ManpowerGroup s.r.o.
Eva Picková
Eva Picková
Hledáte práci v IT, engineeringu a managementu?
ID: 4190716
Datum zveřejnění: 26.10.2021
2021-10-26
lokalita: Práce z domu Pozice: Specialista technické podpory/IT Společnost: ManpowerGroup s.r.o.
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