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Service Desk L1 support with German|full-remote

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Boost your career in IT support !

There are lots of interresting perks you may look forward to - we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry - in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.
As Service Desk L1 agent, you will be:


  • Responsible for End-user IT Support for the largest companies in automotive industry located in Germany and Czech republic

  • Dealing with technical or administrative troubleshooting - accounts, licenses, applications, PC/laptops, accessories, network etc.

  • Proactively and reactively communicating via phone calls, emails, chats and tickets with client's end-users

  • Processing 1st and 2nd Level tickets

  • Participating on various infrastructure projects, providing tips and first-hand experience for improvements

  • Ensuring the agreed service-requirements and goals are met in desired quality and time

  • Implementating and optimizing existing service-processes - proactiveness is very welcome

  • Supporting escalation management team

Profil kandidáta

Required:


  • Be able to communicate in German, both written and verbal

  • Experience with handling incoming tasks, guide the client towards successful problem resolving

  • Technical experience in on-site service or remote end-user support

  • Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals

  • Software support skills in MS Office 2016 and/or Office 365

  • Wanting to be a team-player

  • Be part of newly built teams


Nice-to-have-Skills:


  • Sensitivity and soft-skills for dealing with enterprise level customers

  • Knowledge-Management and Ticketing systems experience

  • Experience with MacOS and/or Linux (Red Hat / Ubuntu)

  • Be able to communicate also in English

Nabízíme


  • Long-term & stable cooperation

  • Full-remote - for first 6 to 12 months, followed by flexible HO (about 80%)

  • Transfer to core after 6 months

  • Strong support in career growth towards L2, team lead, manager etc.

  • Working with latest tools and applications

  • Education and upskilling

  • Brand new office-hubs planned in Brno/Prague

  • Laptops and mobile phones also for personal usage

  • 25 days of vacation

  • 3 sickdays

  • Meal vouchers (100,- czk)

Kontakt

ManpowerGroup s.r.o.

ID: 4190716  Datum zveřejnění: 26.10.2021  Nabídka práce je převzata z jiné stránky nebo zdroje.