Technical support with German | full remote from Czech | good opportunity for Junior + training provided!

• Be assigned for one future-oriented, long-lasting, and eminent world-famous client


• Be responsible for a remote technical/administrative troubleshooting of the accounts, in a different level (based on your skill-set)and systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country


• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the client, professional technicians


• Be a ‘right hand’ of the team leaders, assist with reporting

• Speak and write in both English and German (B2+ level)


• You can be a skilled medior/senior or even junior – we are providing training for you


• Welcome experience with Windows, VPN, Office 365, ticketing tools, etc.;


• Skilled to handle incoming inquiries successfully and give useful guidance to the client


• Have been a part of the Customer Support field


• Good sense of problem-solving as a piece of cake


• Know how to give a helping hand to a newcomer or your junior team member, Senior members can guide newcomers, potential career development

• 100% work from home; from any place in The Czech Republic


• Monthly wage, based on your expertise level – from 33 000 – 58 000 CZK


• Long-term and stable cooperation; full-time agreement


• Financial appraisal for referring your friends and acquaintances;


• Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;


• Meal vouchers (a contactless plastic card);


• Multisport card with a financial contribution


• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);


• Notebook and mobile phone with privileged tariff


• 25 days of a paid leave;


• Contribution for Public transport ticket

Benefits

• 100% Remote Work


• Czech language not required


• Relocation bonus