Customer Experience Senior Specialist with English & German!

• receive questions/information requests and identifies the client´s needs


• research the contact’s issue in the knowledge database, interpret guidelines/procedures and find the best solution


• work with the customers to resolve their issue


• document the request and answer/resolution


• escalate the problems to the manager or subject matter expert if the issue cannot be resolved


• participate in projects to support the various business areas

• experience with the Customer Service


• fluent English and German written, spoken


• customer & service-oriented


• focused on result


• attention to the details


• great communication skills

• competitive monthly salary


• meal vouchers 100 CZK/day


• possibility of a Multisport card


• 5 weeks of holiday


• company events


• possibility to start working ASAP 


• friendly team and international environment 

Benefits

• Contribution to meal