Service Desk L1 support with German|full-remote|up to 55 000 a month


Popis pozice

There are lots of interresting perks you may look forward to – we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry – in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.
As a Service Desk L1 agent, you will be:

  • Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic

  • Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc.

  • Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users

  • Processing 1st and 2nd Level tickets

  • Participating in various infrastructure projects, providing tips and first-hand experience for improvements

  • Ensuring the agreed service requirements and goals are met in desired quality and time

  • Implementation and optimizing existing service processes – proactiveness is very welcome

  • Supporting escalation management team

Profil kandidáta

  • Be able to communicate in German, both written and verbal

  • Experience with handling incoming tasks, guiding the client toward successful problem resolving

  • Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals

  • Software support skills in MS Office 2016 and/or Office 365


  • Long-term & stable cooperation

  • Full-remote – for first 6 to 12 months, followed by flexible HO (about 80%)

  • Transfer to core after 6 months

  • Strong support in career growth towards L2, team lead, manager etc.

  • Working with latest tools and applications

  • Education and upskilling

  • Brand new office-hubs planned in Brno/Prague

  • Laptops and mobile phones also for personal usage

  • 25 days of vacation

  • 3 sickdays

  • Meal vouchers (100,- czk)


  • Option for Remote Work

  • Sick Days

  • Extra vacation

  • Czech language not required

  • Contribution to meal

  • Educational courses and trainings


ManpowerGroup s.r.o.
Ivana Sochová
ID: 4498434  Datum zveřejnění: 11.1.2023  Nabídka práce je převzata z jiné stránky nebo zdroje.