Service Desk L1 support with German|full-remote|up to 55 000 a month

• Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic


• Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc.


• Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users


• Processing 1st and 2nd Level tickets


• Participating in various infrastructure projects, providing tips and first-hand experience for improvements


• Ensuring the agreed service requirements and goals are met in desired quality and time


• Implementation and optimizing existing service processes – proactiveness is very welcome


• Supporting escalation management team

• Be able to communicate in German, both written and verbal


• Experience with handling incoming tasks, guiding the client toward successful problem resolving


• Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals


• Software support skills in MS Office 2016 and/or Office 365

• Long-term & stable cooperation


• Full-remote – for first 6 to 12 months, followed by flexible HO (about 80%)


• Transfer to core after 6 months


• Strong support in career growth towards L2, team lead, manager etc.


• Working with latest tools and applications


• Education and upskilling


• Brand new office-hubs planned in Brno/Prague


• Laptops and mobile phones also for personal usage


• 25 days of vacation


• 3 sickdays


• Meal vouchers (100,- czk)

Benefits

• Option for Remote Work


• Sick Days


• Extra vacation


• Czech language not required


• Contribution to meal


• Educational courses and trainings