Program Administrator

• take active part and support knowledge sharing culture within the organization


• act as buddy for new joiners


• serves as the first line of support on any technical issues


• initiates contractor on-boarding (system requests, facilities, supplier notifications, etc.)


• creates work orders in the VMS system


• verifies work order approvals are met (background checks) before contractors’ start date


• manages approval processes for job requisitions, work orders, and work order extensions


• notifies managers of upcoming contractor end dates and facilitating extension process


• assists with contractor transfers to full-time Client employees as appropriate


• creates and administers a summary of customer/candidate satisfaction surveys


• monitors weekly timesheets to ensures submissions/approvals occur on time


• updates and reports in line with agreed reporting frequency

• provide information to prepare client calls


• supporting your team ensuring on following the Service Portfolio when delivering MSP service and the standard KPI/SLA set in place


• train team members on how to use the Service Portfolio and handle new client requests ensuring service delivery does deviate from what is contractually agreed without a formal Change Request


• support in the process of a change requests


• execute the improvement plan to resolve possible account under performance


• build trust with the countries to enable centralization of services

• showcase the ROC as the Central Center of Excellence for MSP Services towards our internal organization Requirements

• 0-2 years of experience in a service orientated business environment, preferably MSP, HR, Talent Acquisition, Recruitment, account management


• bachelor’s degree in business or related field or relevant business experience.


• strong communication skills in both English and other European language (German, French, Italian, Dutch etc.) as a plus.


• good understanding of complex business processes


• ability to deal with various internal and external stakeholders


• good knowledge of Microsoft Office products including Word, Excel and PowerPoint


• knowledge of Vendor Management Systems (VMS Systems) such as SAP Fieldglass, Beeline, IQN etc. will be an advantage


• flexibility and ability to work in a fast paced, dynamic and busy environment


• the ability to manage a demanding workload, able to priorities and push back where necessary


• a true 'Team Player' happy to help others

• career opportunity at the leading global recruitment organization


• possibility to grow your career towards a position as Team Lead or Manager


• flexible working hours


• possibility to work remotely


• trainings and workshops

Benefits

• Option for Remote Work


• Flexible Schedule


• Multisport Card Contribution


• Educational courses and trainings