Remote IT support L1/L2 | german C1 must-have

• Delivering technical support and resolving issues related to computer hardware, software, mobile devices, and other technical products.


• Recording end user problems within the ITSM tool.


• Following predefined procedures and maintaining knowledge resources.


• Overseeing and monitoring the progress of ticket resolution to manage backlog effectively.


• Actively engaging in ongoing service enhancement, which includes creating knowledge scripts and updating training materials.


• Collaborating closely with on-site IT technicians for swift and efficient technical issue resolution.

• Proficiency in German and English for daily communication; knowledge of other languages is a plus


• Advanced expertise in MS Office applications


• Strong analytical abilities, particularly in troubleshooting


• Effective communication skills


• Keen attention to detail and adept at multitasking


• Team player

• Diverse array of activities, tasks, and projects


• Long-term projects for high stability


• Flexible work arrangements


• Minimum of 5 weeks' vacation


• Sickdays


• Sodexo vouchers


• Special occasion vouchers (Birthday, wedding, and new-born surprises)


• Participation in wellness programs, including a MultiSport card


• "Fishing for Friends" referral program


• Refreshments provided in the office


• Opportunities for continuous professional development and career growth


• Friendly and globally-oriented work environment


• Company-sponsored events

Benefits

• Meal vouchers


• Sick Days


• Extra vacation


• Multisport Card Contribution


• Czech language not required


• Educational courses and trainings