Customer Care Specialist with Dutch


Popis pozice

You will be in charge of reacting to incoming customer requests and providing a pleasant customer experience during each encounter. You will be the main contact for our customers for daily operations. By doing this, you will collaborate with front-line service administration specialists to establish connections between customers and internal stakeholders.

  • Responding to incoming phone calls and e-mails in a timely and professional manner to ensure an excellent customer experience in each contact

  • Serving as a connection between customers and internal stakeholders to achieve excellent customer service.

  • Maintain the customer request lifecycle, including returns.

  • Handle complaints

  • Handling customer platforms (e.g., delivering and maintaining data; initiating data analysis)

  • Building long-term relationships and trust with internal and external parties

  • Maintain and demonstrate up-to-date appropriate product and service knowledge to successfully guide clients and deal with issues.

Profil kandidáta

  • Secondary education, college degrees, or equivalent

  • A minimum of two years' relevant expertise

  • Experience in international business is preferred.

  • Ability to communicate properly and effectively, while displaying agility and empathy

  • Effective listening and logical skills, including the ability to summarize facts and provide answers

  • Ability to establish and maintain rapport with consumers and internal units.

  • Ability to perform under pressure, effective priority management, and organizational skills are essential.

  • The ability to perform both individually and as part of a team.

  • Willingness to continuously develop, accountability for own and team's work.

  • Proficient use of MS Office products and knowledge of SAP (SD) and SalesForce.

  • Fluent in English (verbal and written) and Dutch


  • Working for a well-known, successful company

  • Full-time job with a contract for an indefinite period

  • Great salary + annual bonus

  • Start ASAP or up to your possibilities

  • Flexible working hours, regular home office

  • 25 days of vacation

  • Public transport allowance

  • Company’s canteen

  • Meal allowance

  • Special health care program

  • Office in Prague 6


  • Option for Remote Work

  • Meal vouchers

  • Extra vacation

  • Flexible Schedule


ManpowerGroup s.r.o.
Daniela Andaházyová
ID: 4818802  Datum zveřejnění: 29.4.2024  Nabídka práce je převzata z jiné stránky nebo zdroje.