Customer Care Specialist with Dutch

• Responding to incoming phone calls and e-mails in a timely and professional manner to ensure an excellent customer experience in each contact


• Serving as a connection between customers and internal stakeholders to achieve excellent customer service.


• Maintain the customer request lifecycle, including returns.


• Handle complaints


• Handling customer platforms (e.g., delivering and maintaining data; initiating data analysis)


• Building long-term relationships and trust with internal and external parties


• Maintain and demonstrate up-to-date appropriate product and service knowledge to successfully guide clients and deal with issues.

• Secondary education, college degrees, or equivalent


• A minimum of two years' relevant expertise


• Experience in international business is preferred.


• Ability to communicate properly and effectively, while displaying agility and empathy


• Effective listening and logical skills, including the ability to summarize facts and provide answers


• Ability to establish and maintain rapport with consumers and internal units.


• Ability to perform under pressure, effective priority management, and organizational skills are essential.


• The ability to perform both individually and as part of a team.


• Willingness to continuously develop, accountability for own and team's work.


• Proficient use of MS Office products and knowledge of SAP (SD) and SalesForce.


• Fluent in English (verbal and written) and Dutch

• Working for a well-known, successful company


• Full-time job with a contract for an indefinite period


• Great salary + annual bonus


• Start ASAP or up to your possibilities


• Flexible working hours, regular home office


• 25 days of vacation


• Public transport allowance


• Company’s canteen


• Meal allowance


• Special health care program


• Office in Prague 6

Benefits

• Option for Remote Work


• Meal vouchers


• Extra vacation


• Flexible Schedule