Exciting Job Opportunity for a Customer Care Specialist with Dutch

• Respond to Customer Inquiries: Provide prompt and professional responses to incoming phone calls and emails.


• Be the Liaison: Connect customers with our internal teams to ensure excellent service.


• Manage customer request lifecycle: Handle everything from returns to complaints efficiently.


• Maintain Customer Platforms: Deliver and maintain data, initiate data analysis.


• Build Relationships: Develop long-term relationships and trust with both internal and external partners.


• Stay Updated: Keep your product and service knowledge up-to-date to effectively guide clients and resolve issues.

• Education: Secondary education or a college degree, or equivalent experience.


• Experience: At least two years of relevant experience.


• Communication Skills: Ability to communicate effectively and show empathy.


• Organizational Skills: Ability to work under pressure, prioritize tasks, and stay organized.


• Team Player: Ability to work both independently and as part of a team.


• Technical Proficiency: Proficient in MS Office, SAP, and Salesforce.


• Language Skills: Fluent in English and Dutch.

• Stable Employment: Full-time position with an indefinite contract.


• Attractive Compensation: Great salary + annual bonus.


• Flexibility: Flexible working hours and regular home office opportunities.


• Benefits: 25 days of vacation, public transport allowance, company canteen, meal allowance, special healthcare program.


• Location: Modern offices in Prague 6.

Benefits

• Option for Remote Work


• Meal vouchers


• Extra vacation


• Flexible Schedule