REMOTE - L1 IT Helpdesk Support with German - Night shifts

• Provide technical support for hardware, software, and mobile devices on 1st level


• Resolve software, hardware and device issues reported by the end users


• Document user issues meticulously in ITSM tool


• Adhere to processes and update knowledge documents


• Manage ticket backlog


• Drive continuous service improvement


• Collaborate closely with onsite IT technicians

• Fluent German and English (written and spoken) communication skills - must have


• Good understanding of Information Technology; trends, products and solutions


• 1+ years’ experience in a similar position supporting a variety of technologies and services


• In-depth knowledge of:
  
  
  
  
  
  • Windows OS (Windows 10 & 11)
  
  
  • Microsoft Office & Office 365 applications
  
  
  • PC\Laptop hardware
  
  
  • PC\Laptop peripherals, including printers
  
  
  • Mobile devices
  
  
  
  
  • Basic knowledge of:
    
    
    
    • Active Directory
    
    
    • Exchange
    
    
    • Familiarity with the Service Now ticketing system is an advantage
    
    
    
    
  
  
  
  

• Candidates have to declare Criminal record extract not older than 3 months

• Broad range of activities, tasks, and projects


• Fully remote


• Flexible working conditions


• Minimum 5 weeks of vacation


• Paid sick days


• Meal vouchers


• Vouchers (B-day voucher, wedding, and newborn surprise)


• Contributions to wellness programs (multisport card)


• Refreshments in the office


• Further development and professional advancement


• Friendly and international working environment


• Company-sponsored events


• Competitive salary and various benefits

Benefits

• Meal vouchers


• Sick Days


• Extra vacation


• Multisport Card Contribution


• 100% Remote Work


• Czech language not required


• Educational courses and trainings