Chat Specialist for Business Support

• Assisting internal customers (mainly sales and other customer-facing roles) regarding business applications, processes and deals at a global level


• Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution


• Communication with internal customers mainly using a chat tool and a remote access tool


• Prioritizing issues and de-escalating challenging situations


• Ensuring internal customer satisfaction by efficient communication and application of best practices


• Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

• Superior communication skills


• Familiarity with common IT tools including MS Office and chat tools


• Fluent English is a must, any other language is a plus


• An inquisitive mindset and an ability to learn quickly


• Ability to guide clients through challenging situations and prioritize


• Experience in customer service or other customer-facing roles is a plus


• Ability to use CRM systems is a plus

• Elaborate hands-on training to give you a smooth start


• 5 weeks of holidays and 6 sick days a year


• Possibility to work from home two days a week


• Meal vouchers


• A monthly Cafeteria budget


• Salary compensation for up to 15 days of sickness a year


• Multisport card at favourable terms

Benefits

• Option for Remote Work


• Meal vouchers


• Sick Days


• Extra vacation


• Cafeteria system


• Multisport Card Contribution


• Educational courses and trainings