Collections Process Lead – Drive Efficiency & Innovation

• Manage the day-to-day Accounts Receivable portfolio and ensure timely cash collection.


• Develop and implement payment solutions for clients while maintaining strong relationships.


• Analyze and improve credit management controls and procedures.


• Optimize collection strategies and resolve escalated issues efficiently.


• Utilize process improvement methodologies (e.g., Lean Six Sigma) to enhance efficiency.


• Collaborate with key stakeholders and ensure service delivery meets agreed SLAs.

• Experience in Collection tasks or related fields (outbound sales, contact center, etc.).


• Experience in credit control, collections, or finance-related processes.


• Strong analytical and problem-solving skills.


• Excellent communication and negotiation abilities.


• Proficiency in English (minimum CEFR B1 or equivalent).


• Familiarity with process improvement tools and methodologies.


• Ongoing or completed certifications in DGEM Tech technologies.

• Competitive salary and performance-based bonuses.


• Fully remote and flexible working hours.


• Professional development programs and DGEM Tech certifications.


• Supportive and dynamic team environment.


• Opportunities for career growth within a global company.

Benefits

• Flexible Schedule


• Partial Remote Work