Collections Senior Process Associate – Join Us in Driving Operational Excellence

• Oversee and manage an Accounts Receivable portfolio to ensure timely payments and effective debt collection.


• Work closely with clients to develop payment solutions, address late payments, and provide support for repayment difficulties.


• Identify process improvements and implement simple yet effective ideas to enhance operational efficiency.


• Negotiate payment solutions, escalate disputes when necessary, and ensure compliance with internal policies.


• Collaborate with key stakeholders and deliver services in alignment with established SLAs.


• Utilize available technology to monitor and control credit, driving efficiency in collections.

• Experience in collections or related fields (e.g., outbound sales, contact center).


• Strong understanding of credit control, collections, and finance processes.


• Analytical and problem-solving mindset with the ability to optimize strategies.


• Proficient negotiation and communication skills, with the ability to handle difficult situations.


• English proficiency at CEFR B1 or equivalent.


• Basic understanding of Capgemini processes, tools, and technologies.


• Currently pursuing or completed certifications in DGEM Tech technologies.

• Competitive salary with performance-based incentives.


• Fully remote work with flexible working hours.


• Professional development opportunities, including DGEM Tech certifications.


• A collaborative and supportive team culture.


• Career growth prospects within an international organization.

Benefits

• Flexible Schedule


• 100% Remote Work