Senior Technical Support - Engineer - Hybrid ENG only

Prague
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Popis pozice

Ready to take your technical support expertise to the next level? Join a global technology leader that empowers businesses worldwide to work smarter and faster. We’re looking for an experienced L2/L3 Technical Support Specialist who thrives on solving complex challenges and making a real impact for enterprise customers.

In this hybrid role based in Prague, you’ll become a trusted expert for advanced customer support, working with sophisticated solutions used by some of the world’s largest organizations. If you enjoy deep technical problem-solving, collaborating across international teams, and using your English daily, this is your chance to step into a truly global environment where your knowledge matters.

  • Provide solution to complex technical issues impacting customers’ business processes.



  • Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible.

  • Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released.

  • Create Code Corrections, collaborate with Product Area Leads and Engineering team.

  • Collaborate with other internal cross-functional and global teams.

Profil kandidáta


  • A bachelor’s degree preferable in Information Technology/Computer Science area and experience in product Support, Software Development, IT, Technical support or Quality Assurance.

  • Advanced English.

  • Excellent written and oral communication skills; ability to listen and work with customers in real-time.

  • Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction.

  • Technical acumen and understanding of SQL, technical troubleshooting, programming language and experience in testing is advantage.

  • Willingness to learn and grow.

Nabízíme


  • Full-time employment contract.

  • Meal vouchers (90 CZK/day covered by the company).

  • 5 weeks holidays.

  • Homeoffice 2 days/week.

  • Annual bonuses.

  • 6 sick days.

  • Monthly cafeteria card points.

  • MultiSport card option.

  • Paid sick leave (100% salary) up to 15 days/year.

Kontakt

ManpowerGroup s.r.o.
Tatyana Fomina
+420736758715
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ID: 5217437  Datum zveřejnění: 14.1.2026  Nabídka práce je převzata z jiné stránky nebo zdroje.
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