Customer Service Representative

• Build and maintain strong relationships with customers and suppliers, ensuring an excellent customer experience.


• Handle daily CS operations, including communication about orders, invoices, and payments.


• Monitor KPIs and ensure smooth, accurate execution of all processes.


• Collaborate across teams to resolve issues quickly and effectively.


• Identify root causes of customer/supplier issues and implement corrective actions.


• Share key customer/supplier signals with Sales and relevant functions.


• Support reporting, account reconciliation, and other operational tasks.


• Communicate shortages, disruptions, and alternative delivery options.

• English at C1 level is mandatory; French, Italian, or Spanish is a strong advantage but not required.


• University degree required — suitable for fresh graduates or candidates with 10 years of experience in customer service or logistics.


• Strong soft skills: excellent communication, relationship‑building abilities, goal‑oriented mindset, reliability, responsiveness, and a quick learning ability.

• Competitive salary


• Meal vouchers fully covered by the company


• 5 weeks of vacation


• Annual bonus


• Recognition awards


• Multisport card


• 100% salary compensation for the first 2 sick days


• Floating holidays - compensation for public holidays falling on weekends


• Opportunity to work in an international team and build career in a global company

Benefits

• Meal vouchers


• Sick Days


• Extra vacation


• 13th salary


• Cafeteria system


• Multisport Card Contribution


• Czech language not required