IT Service Desk Analyst with English & German (Ref. No.: A3476)

McROY Czech, s.r.o.

Place of work
Contract type

Information about the position

Job description, responsibilities and duties

- Process improvement activities
- Consult with IT experts, if the appropriate course of action is unclear
- Apply knowledge of overall systems and landscapes as appropriate
- Provide technical and troubleshooting assistance related to computer hardware and
software, mobile devices and other tech tools and products in a form of combined 1st and 2nd level technical support (calls/tickets/user interaction)
- Provide prompt responses to questions from employees as well as from end users from a
variety of international clients
- Document problems, create and maintain knowledge database
- Monitor activities, correct assignment and troubleshoot as appropriate

Employee perks, benefits

- Further development and learning
- Friendly working environment of a middle-sized dynamic and agile organization
- Active using of foreign languages
- Variety of tasks and activities, involvement in team and customer projects
- Unique opportunity to influence and enhance customer experience
- Competitive salary and various benefits We are open also for the possibility of home office
upon further agreement

Company on whose behalf the position is being filled

We are currently looking for motivated and keen candidates for possition IT Service Desk Analyst with English & German.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- Fluent English and German
- Ability to work independently as well as willing to follow direction and best practices
- Planning and organizing skills; team player and supportive persona
- Technical skills and general IT background (computer skills, hardware and basic
software knowledge – OS, Office, Communication apps)
- Strong motivation to start his/her career in IT
- Flexibility, quick learning ability
- Demonstrable problem solving skills and analytical abilities; very good communication skills
- Criminal record extract is a requirement


Brief description of the company

McROY is more than a recruitment agency, and our intention is to help you to get more. We are offering made-to-order solutions to our clients in the area of personnel consultancy and everything related to work. We focus on human resources, because it is the most valuable part of each company, and it enables a company to be successful.

Number of employees

25-49 employees

Company address

McROY Czech, s.r.o.
Revoluční 655/1
110 00 Praha 1
ID: 3296849   Datum zveřejnění: 29.1.2018  
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