Customer Care Representative with Czech

To support our customer care department in Prague we are looking for dedicated, customer-oriented person to work as Customer Service Representative.

The purpose of the job would be to serve as a main contact for internal and external Medtronic customers. Ensures all customer queries are answered promptly and appropriately based on the knowledge of customer specifics across all divisions. Supports order to cash process by close cooperation with sales team, finance department and European logistics operations.

Tasks for this role will include:
• Place customer orders and claims into SAP
• Follow-up on customer queries via phone or email (regarding product portfolio, price, availability)
• Close cooperation with Back Office team, Pricing department and Sales team
• Send invoices to customers by post or email, cooperate with Finance department
• Take ownership of unresolved cases and follow-up with appropriate department
• Opening customer accounts and customer records maintenance
• Participating in projects related to ordering and logistics processes implemented in Czech Republic
• Conduct other tasks upon need to assure outstanding quality of service delivered to customers

Medtronic offers you a professional, international, dynamical and high-quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.