Associate Product Support Specialist with Polish

ABOUT MEDTRONIC

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

A Day in the Life
We are committed to support our patients along their entire journey, we are committed to be a partner they can trust. To ensure on-going patient support, we need to make ourselves available and work in a flexible time schedule, also including some weekends and night on-duty shifts according to the monthly team schedule.

The main job responsibilities are within direct customer contact and administrative:

• Provide product-oriented support and technical services for customers by responding to incoming inquiries (phone, e-mail) concerning product operation, troubleshooting, specifications, warranty questions, accessories identification or questions about their medical device
• Provide troubleshooting and resolution associated with device functionality and capability.
• Provide patients with ongoing personalized support and education to help them make the most of their diabetes management.  
• Assist patients to learn more about Medtronic diabetes therapies.
• Concisely and accurately document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
• Coordinate return flow for all products for quality analysis. 
• Follow up on and monitor the product complaint resolution back to the customer, in close coordination with the US and local stakeholders.
• Provide reporting, analysis and support, closely cooperate with Medtronic Diabetes business, marketing and other departments.
• Participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes.
• Covering other related administrative tasks.
• Product and process training provided by company to all new hire, additional training continues through the role.

MUST HAVE

• Fluency (native speaker) in Polish language.
• Fluent English language skills.
• Demonstrated work ethic and willingness to go above and beyond.
• High sense of empathy and patience.
• Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
• Ability to present information in a clear and timely manner to customers experiencing medical emergencies.
• Experience in customer service position.
• Previous experience in a telephone, technical troubleshooting or helpdesk role is an advantage.
• Ability to handle multiple/complex tasks, to maintain composure under pressure.
• Ability to work shifts to ensure 24/7 support (weekend and night on call duty).
• Computer skills – MS Office.

YOUR CAREER
Medtronic offers you a professional, international and dynamic working environment. Whatever your expertise or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.,