Customer Service Representative

ABOUT MEDTRONIC

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Careers that Change Lives

The advancement of Medtronic medical technologies is providing real patient benefits while reducing the cost of healthcare for all. Every day, we work to increase the adoption of Medtronic medical technologies in the interest of healthcare leaders and, most importantly, millions of patients around the world.

We are looking for a person willing to work part-time – 20-35 hours per week during standard business opening hours (8:00 am – 5:00 pm) and located in Prague, Czech Republic. The concrete working time schedule will be upon agreement with the manager and can be flexible!
The position is suitable for and we are very open to parents with small children, (partially) disabled people, or fresh graduates.

We are looking for a person that will see sense in our mission to serve and help our patients and customers.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Order entry responsibility in SAP, relevant follow-up, and reporting.
• Represents the company to external and internal customers, answers product-related questions, interprets and clarifies customer orders for the shipping department per both phone and email.
• Takes orders or registrations and when necessary may connect customers to appropriate support or field staff, may manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, and identifies quality assurance complaints.
• May approve the allocation of stock in short supply, special price quotations, bids, pricing allowances, deductions, and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.

Must Haves

• Czech or Slovak native speaker.
• English language fluency B2 or higher.
• Bachelor's degree graduate or at least secondary grammar school graduate.
• Strong organisational and coordination skills.
• Excellent communication, customer service, and interpersonal skills.
• Developed a sense of integrity and commitment to customer satisfaction.
• Proficient user of MS Office Suite.
• Self-motivated and independent, stress-resistant.
• Taking-the-ownership approach.

Nice to Haves

• Experience in SAP system.
• Previous relevant customer service experience.

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment.
• Place of work - Prague office.
• MyBenefits program membership.
• Meal vouchers.
• Sick days.
• 25 days of annual leave.
• Annual Incentive Plan % depending on company results.
• Pension scheme and group discount on healthcare insurance.
• Training possibilities via Cornerstone.
• Employee Assistance Program and Recognize! (our global recognition program).
• Possibility to buy company shares at a discount.

Your Answer

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