Customer Service Representative with Czech language

ABOUT MEDTRONIC

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.

When joining Medtronic, you’ll become part of a company that is recognised as a Top Employer for 2022 in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent employee experiences and practices benefitting you and your career. Read more about Top Employers:
https://www.top-employers.com/en/certified-top-employers-search/

Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.

Our commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

Careers that Change Lives

The advancement of Medtronic medical technologies is providing real patient benefits while reducing the cost of healthcare for all. Every day, we work to increase the adoption of Medtronic medical technologies in the interest of healthcare leaders and, most importantly, millions of patients around the world.

As a Customer Service Representative you will be the main contact for Medtronic customers in Czech Republic, you will ensure all customer / patient queries are answered promptly and appropriately based on the knowledge of customer specifics. You will also support order to cash process by close cooperation with sales team, finance department and regulatory department.

You will be required to attend the Prague Medtronic office for 2 days a week, the rest of the week is remote.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Order entry responsibility in SAP, relevant follow-up, and reporting.
• Represent the company to external and internal customers, answer product-related questions, interpret and clarify customer orders for the shipping department per both phone and email.
• Take orders or registrations and when necessary, may connect customers to appropriate support or field staff, may manage web-based ordering or registrations, confer with management regarding customer credits, return goods for credit, and identify quality assurance complaints.
• May approve the allocation of stock in short supply, special price quotations, bids, pricing allowances, deductions, and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.

Must Haves

• Czech or Slovak native speaker
• English language fluency B2 or higher
• Bachelor's degree graduate or at least secondary grammar school graduate
• Strong organizational and coordination skills
• Excellent communication, customer service, and interpersonal skills
• Developed a sense of integrity and commitment to customer satisfaction
• Proficient user of MS Office Suite
• Self-motivated and independent, stress-resistant
• Taking-the-ownership approach.

Nice to Haves

• Experience in SAP system
• Previous relevant customer service experience

We Offer
We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab