Senior People Operations Specialist

Description

Can you help us change the world?

Yes, you read that correctly. It sounds grand, but we’ve got big ideas at Mews. We’re transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? If you’re a Senior People Operations Specialist, keep reading and tumble down the Mews rabbit hole...

We’re looking for a People Operations Specialist, who will manage employee lifecycle, Mewser’s queries and you will maintain good quality data. You will be responsible for the People processes to be both compliant & Mewser friendly. You will support different People programs and be part of improvement & innovation projects as Mews People team constantly evolves.

You won't find HR at Mews; we believe our people are much more than human resources. Mewsers are people and People Team’s vision is to nurture a culture where we unlock the potential of them and where every Mewser can make an impact.

Your mission, should you choose to accept it:

• Employee Lifecycle. Once the candidate agrees with the Mews offer, you take over the process from the recruiters and guide future New Hires on their on-boarding journey: including data and information collection, contract creation, New Hire Orientation orchestration and internal enrollment. Shall the Mewser leave to pursue a career opportunity outside of Mews you will guide them through the off-boarding process.
• People Team Helpdesk. You will be a key point of contact for all Mewsers, answering queries and help interpret Mews policies, guidelines and local labor legislation. You will also prepare documents for employees or respective institutions as needed.
• HRIS Stack Maintenance & People Data Reporting. Mews employee lifecycle is well documented across set of platforms and you will be responsible for the data quality, accuracy and its audits. To support business decisions, you will prepare ad hoc and regular reporting.
• People Team Programs Delivery Support. You will support your People Team colleagues with communication, execution and follow up activities related to People team Projects and Programs.
• Data integrity. This role requires emphasis on data integrity and analysis to support key HR decisions. As a member of the HR Operations team will provide coverage and support as needed and receive guidance and escalation support from the HR Operations leadership team.
• Policies and Processes: Responsible for updates to the current employee handbook and other HR policies and procedures for the organization and maintaining knowledge of legal and government regulations affecting HR functions
• Compensation and Benefits: Managing and maintaining our benefits platform, additionally supporting our managers on job grade and salary banding decisions.
• Manager Support Tier 3: Support managers in employee relations issues, disciplinary actions, and termination processes as needed
• Ad hoc exciting projects: Perform other related responsibilities duties as assigned.

Requirements

You’ll be a great fit if you bring a few of the below with you:

• Experience with Employee Lifecycle management (on-boarding, employee data changes, payroll data collection, contract creation, off-boarding, immigration)
• Mid deep understanding of labor law legislations (EU legislation preferred) and it’s interpretation within company culture
• Experience with data management across HRIS platforms
• Project Management understanding
• Fluent English and Czech

Benefits

What’s in it for you?

Did you know that Mews was voted the Best Place to Work in Hotel Tech for 2 years running? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

• Company shares
• Unlimited holiday (no, this is not a typo)
• Health and wellness plans
• Flexible Benefits via Ben Platform
• Remote/flexible working ️
• Regular team events, socials and a legendary annual company gathering, Mews Con (the only con that’s actually a pro)

Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. We were founded in 2012 by a team of former hoteliers, and since then we’ve been transforming hospitality for both hotel staff and guests.

Essentially, Mews is a powerful software platform that acts as a central nervous system for hotels, hostels, apartments and more. We use smart tech and automation to make day-to-day operations easier for hoteliers, so they can focus on the thing that really matters: providing remarkable guest experiences.

More than 2,000 properties across 60+ countries are powered by Mews, with more joining every week. Bookings, payments, operations, guest management – everything a hotel needs to operate can be done through our solution. We work with some amazing hotels, including Sage Hospitality Group, Machefert Group, The Student Hotel, and Tsogo Sun Hotels.

Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. Oh, and we love our pets. To get more of an idea what life at Mews is like (and to see dozens of cute cats, dogs, and hamsters), check out our Instagram.

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Ambitious

We truly believe that great technology can make the entire human experience better.

Resilient

We’re tough. The workload might be heavy, but with one foot in front of the other, we can handle an intensity workout.

Curious

We’re innately curious. We read, we discover, we ask questions, we challenge assumptions, and we’re obsessed with the word ‘why’.

Open

We’re an open book. We share our work and experiences with one another, as well as our community.

Human

You can’t take risks if you’re afraid to fail. We all make mistakes. The key is to learn, get feedback and improve.

Everyone is welcome at Mews

This part is straightforward. We’re an equal opportunity employer and truly value diversity within our company. We never have and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status – or anything else for that matter.

Think this could be the beginning of a beautiful friendship? If you’d like to know more about us and what we do, check out mews.com. Otherwise, spruce up your CV and apply. We can’t wait to hear from you.

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