Customer Service Manager - Medical Devices

Michael Page International Austria GmbH

Place of work
Warsaw, Poland
Contract type

Information about the position

Job description, responsibilities and duties

Apply strategic approach to new challenges in Customer Service
Lead and develop team of professionals in Medical Device sector

Job Description
Be responsible for Customer Service department for Czech and Polish markets
Deliver customer driven targets, by ensuring the requirements of the clients are continuously met and exceeded
Lead and develop the team and ensure they are delivering a high standard of customer service
Adjust team strategies and initiatives to suit evolving customer requirements and opportunities for improvement, by developing and utilizing tools, processes, procedures
Continually strive for excellence by building and maintaining strong relationships with internal departments
Monitor customer sales plan, quota, credit limits, overdue payments, and taking action when needed
Demonstrate and drive high commitment to quality in all intractions and behaviors, ensure awareness and compliance with best-in-class standards

The Successful Applicant
Higher education, Preferably in Logistics, Economics, Finance or other relevant
Experience in leading, developing, and motivating a team of Customer Service professionals
Proven track of record in change management, process design and implementation in Customer Service area
Excellent understanding of Supply Chain, P2P, O2C, and other Financial processes; capability to expand thinking to end-to-end supply chain
Knowledge of IT-tools used in customer service (MS Office, SAP R/3 sales receivables, SAP APO and others)
Positive, proactive and customer focused attitude, ability to quickly analyze situations and solve problems
Good communication and strong people skills - a team player, comfortable in an international matrix set-up
Ability to perform under pressure and handle several tasks simultaneously with high quality
Fluency in English, Polish or Czech language will be an advantage
Availability for frequent business travels

About Our Client
Our Client is an acknowledged international company operating within Medical Devices sector.

What's on Offer
Interesting, responsible and challenging work in international company with recognized reputation
Possibilities of professional development
Attractive employment conditions in an effective, enthusiastic team work environment

Michalina Kies
Quote job ref: 34491

Company on whose behalf the position is being filled

Hospitals, medical practice activities, other human health activities

Our Client is an acknowledged international company operating within Medical Devices sector.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)


Brief description of the company

Page Executive, the executive recruitment division of PageGroup, provides a range of search, selection and talent management solutions for organisations needing to recruit permanent or interim executives. We are recognised for our powerful in-house research function, the speed and flexibility of our response, and our high success rates in finding suitably qualified employees and interim staff. Organisations the world over call on Page Executive to secure their senior talent.

Page Executive maintains a strong track record of recruitment at senior management, executive and leadership levels. Globally, we have more than 100 dedicated senior recruitment consultants. Every year, they finalise 1,300 executive recruitment assignments.

Company address

Michael Page
Mariahilfer Str. 17
1060 Poland
ID: 3747822  Datum zveřejnění: 26.8.2019