Game Support with Czech and English

Location: SOFIA, BULGARIA

Relocation package: flight tickets plus free accomodation in hotel for the first month

We are looking for game game enthusiast with good level of English (B2) and fluency in Czech

Ideal candidate

• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mind-set of a gamer
• Player empathy. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation

Job description
• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience
• Identify trending issues submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel

• Stable job – we offer permanent labor contracts
• Flexible schedule – we offer full time jobs, shifts between 08:00 and 24:00 and rotating weekends.
• Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers.
• Positive environment – we care about the well-being of our team members, invest in their development, encourage fun and team building initiatives.
• Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
• Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package.
• Meal tickets shall be granted monthly.
Other fun stuff:
• Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
• Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth.
• Special discounts for our team members in AFI mall where our office is located.

Other administrative and support service activities

Our client is a premium multilingual contact center with over 28,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 200 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries.