Customer Care Representative with French - Notino

Notino

Place of work
Žilina, Slovakia
Contract type
full-time
Start date
01.05.2019

Information about the position

Job description, responsibilities and duties

Notino is proud to provide its clients with a very high-quality service in order to satisfy their needs and to remain loyal to our company. For these reasons, our customer service center is a key part of our company and is crucial for our world-wide success. We are currently looking for new enthusiastic people to join our French team for market in Žilina. The potential candidate for a customer service representative should be empathetic to be able to help our clients in the most effective way and to deal with all the potential issues.

What will your job look like?

*The most important is the support of our French clients via email and phone calls
*You will provide information about the products we offer in relation to the preferences of customers and help them find exactly what they want
*You will be responsible for creating, editing and checking the status of customers´orders
*Moreover, you will deal with various administrative tasks related to our customer´s orders – payments, communication with the supplier and our warehouse as well as handling the process of replacement
*The cooperation with marketing department regarding translations and reviews will be among your daily tasks as well

Salary information

900 - 1000 €

Employee perks, benefits

What do we offer?

*A full-time job in the fast growing international company
*Very competitive salary and motivational bonuses
*The possibility of promotion to other departments of the company (product, marketing, administrative department etc.)
*Super-friendly team and really casual and beautiful working environment
*Many interesting benefits such as language courses, full-paid meal vouchers, employee discounts, multisport card, sick days, relax zone as well as our unrivalled company events (barbecues, fancy Christmas party or Fresh News once a month).

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

French - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

*You are advanced French speaker who is used to talk with natives
*Perfect knowledge and application of French grammar
*An emphatic and patient person with professional attitude at work capable of doing “something extra” for every customer
*A team-player who is not afraid to answer phone calls and actively recommend our products
*Mastery of basic IT functions from the user´s point of view
*The knowledge of English language (OR Slovak) due to the training is necessary
*Previous experience from call centre or customer care is an advantage as well as any other language on communicative level.

Advertiser

Brief description of the company

Notino is the largest beauty-specialist online retailer in Europe. We currently have online stores in 22 countries and we are planning to expand our business in many more markets this year. We were awarded by Deloitte as one of the 50 fastest growing technology companies for three consecutive years and are repeatedly voted as the #1 beauty online store in the Czech Republic, Hungary, Slovakia, or in Poland.

Number of employees

500-999 employees

Company address

Notino s.r.o.
Londýnské náměstí 881/6
639 00 Brno
www.notino.cz

Contact

ID: 3557596   Datum zveřejnění: 1.4.2019   Základní složka mzdy (brutto) a další odměny:   900 - 1000 €