Onsite IT Support Engineer

NTT Data Services

Place of work
Nové Butovice, Bucharova, Prague 5, Czechia
Contract type
full-time
Start date
Immediate
Wage (gross)
From 30 000 Kč/monthCompany Bonus + Gastro pass + Flexi Pass CARD

Information about the position

Job description, responsibilities and duties

Onsite IT Support Engineer
Prague, Czech Republic


Overview
NTT DATA Services currently seeks an IT Support Engineer to join their team working on client site. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

Role Responsibilities
• Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
• Install, maintain and optimise desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs users in the operation and maintenance of the system.

Key Skills
• Excellent customer service skills
• Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 7. Experience troubleshooting Windows in an Enterprise environment is a must.
• Deep knowledge of COTS Software including Microsoft Office 2010 and 2016, Office 365, Adobe Acrobat. Customer uses Golden Image and tech will be expected to troubleshoot the OS/App environment completely.
• Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
• Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
• General understanding of infrastructure technologies such as Windows Server, SCCM, Antivirus, data encryptions and Active Directory.
• Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment.

Employee perks, benefits

Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

Czech - Proficiency (C2) or English - Advanced (C1)

Other knowledge

IT support - advanced

Personality requirements and skills

Client facing
Strong customer service experience

Advertiser

Brief description of the company

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Company address

NTT Data Services
1 Rue Favart
75002 Paris
France

Contact

ID: 4070098  Datum zveřejnění: 27.4.2021  Spodní hranice mzdy (brutto): 30 000 Kč/month