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Onsite IT Support Engineer
NTT Data Services
Place of work
Nové Butovice, Bucharova, Prague 5, Czechia
Nové Butovice, Bucharova, Prague 5, Czechia
Contract type
full-time
full-time
Start date
Immediate
Immediate
Wage (gross)
From 30 000 Kč/monthCompany Bonus + Gastro pass + Flexi Pass CARD
From 30 000 Kč/monthCompany Bonus + Gastro pass + Flexi Pass CARD
Information about the position
Job description, responsibilities and duties
Onsite IT Support Engineer
Prague, Czech Republic
Overview
NTT DATA Services currently seeks an IT Support Engineer to join their team working on client site. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
Role Responsibilities
• Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
• Install, maintain and optimise desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs users in the operation and maintenance of the system.
Key Skills
• Excellent customer service skills
• Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 7. Experience troubleshooting Windows in an Enterprise environment is a must.
• Deep knowledge of COTS Software including Microsoft Office 2010 and 2016, Office 365, Adobe Acrobat. Customer uses Golden Image and tech will be expected to troubleshoot the OS/App environment completely.
• Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
• Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
• General understanding of infrastructure technologies such as Windows Server, SCCM, Antivirus, data encryptions and Active Directory.
• Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment.
Prague, Czech Republic
Overview
NTT DATA Services currently seeks an IT Support Engineer to join their team working on client site. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
Role Responsibilities
• Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
• Install, maintain and optimise desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs users in the operation and maintenance of the system.
Key Skills
• Excellent customer service skills
• Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 7. Experience troubleshooting Windows in an Enterprise environment is a must.
• Deep knowledge of COTS Software including Microsoft Office 2010 and 2016, Office 365, Adobe Acrobat. Customer uses Golden Image and tech will be expected to troubleshoot the OS/App environment completely.
• Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
• Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
• General understanding of infrastructure technologies such as Windows Server, SCCM, Antivirus, data encryptions and Active Directory.
• Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment.
Employee perks, benefits
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Language skills
Czech - Proficiency (C2) or English - Advanced (C1)
Other knowledge
IT support - Advanced
Personality requirements and skills
Client facing
Strong customer service experience
Strong customer service experience
Advertiser
Brief description of the company
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
ID: 4070098
Datum zveřejnění: 27.4.2021
2021-04-27
lokalita: Prague Pozice: IT/Technical Support Specialist Společnost: NTT Data Services
Spodní hranice mzdy (brutto): 30 000 Kč/month