Customer Service Representative with English and Spanish/Portuguese (Ref. No.: A922)

OKIN BPS, a.s.

Place of work
Ostrava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

- Daily communication with clients in order to provide solutions and customer service- Creating tickets with reported failures in customer service centers- Providing information to customers on repair progress- Communication with internal teams to verify and resolve clients' issues- Arranging escalations in case of delays- Participation in regular meetings

Employee perks, benefits

- Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world- Full-time employment- Multicultural, challenging and friendly environment- Daily use of languages- Extensive training and career development (soft skills, MS Office, CISCO/ITIL Academy)- Other employee benefits and relocation package- Position based in the Czech Republic (Ostrava)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and Spanish - Upper intermediate (B2) and Portuguese - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- Minimum secondary education- Fluency in English and Spanish or Portuguese language at B2 (and higher) level- Ability to work on shifts (24/7)- Experience in Customer Services area an advantage- Problem solving personality with excellent communication skills- Resilience to stress and a high level of flexibility- Reliability and attention to detail- Advanced PC skills

Advertiser

Brief description of the company

Jsme OKIN - česká outsourcingová společnost poskytující podpůrné služby, které jsou doručovány korporacím ve střední a východní Evropě.

OKIN BPS, a.s. zajišťuje služby v oblasti business process services; OKIN FACILITY nabízí komplexní facility management související s provozem a správou nemovitostí a majetku.

Number of employees

1000 an more employees

Company address

ID: 3498403   Datum zveřejnění: 21.9.2018  
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