Services & Solutions Delivery Specialist with Czech (Lodz, Poland)


Place of work
Łódź, Poland
Contract type

Information about the position

Job description, responsibilities and duties

Job Description

In this role, you have the opportunity to
provide operational support to our healthcare customers on daily basis for back office Services and Solutions Delivery department in multinational environment, covering administrative activities of the Billing and Planned Maintenance area.

You are responsible for:
• Coordinating with other departments activities necessary to complete end to end process.
• Issuing invoices and credit notes for contracts and time & material items.
• Key element to provide resolution to potential system errors.
• Creating plans of long term maintenance for installed products.
• Balancing conflicting demands in the area of business obligations.
• Communicating and confirming with the customer the maintenance plans based on contracts and maintenance requirements.

You are a part of
Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

In Customer Service – the most multilanguage department in GBS, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

Employee perks, benefits

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Language courses
• Relocation package applicable for people moving in from outside of Łódź region
• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Information about the selection process

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions


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Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) nebo Czech - Advanced (C1)

Personality requirements and skills

To succeed in this role, you should have the following skills and experience
• Bachelor’s degree.
• Professional experience in fields related to customer service/ supply chain/ accounting operations or equivalent.
• Fluent Czech and very good level of English.
• Comprehensive PC skills. Knowledge of Excel, SAP, Salesforce would be an advantage.
• Strong customer service orientation.
• Problem solving mindset with ability to identify improvement opportunities.
• Interpersonal skills required in interactions with internal and external customers.
• Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks are required.
• Good organizational skills and aptitude for details.


Brief description of the company

Our Consumer Lifestyle sector managing sales of our consumer electronics and domestic appliances products in the Czech Republic, Slovakia and Hungary is looking for a motivated candidate to join the team and support our fast growing business in the Czech Republic and Slovakia.

Company address

- -
ID: 3992686  Datum zveřejnění: 28.10.2020