Client Support Coordinator / Customer Support

We are growing our support team in Bratislava and are looking for talented people who are interested in working in an exciting company that is global leader in the content monetization industry.

The Client Support Coordinator primarily will be responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.

The role will be part of a shift team working US hours starting at 15:00 in the afternoon.

Responsibilities:

· Manage day-to-day inflow of questions, requests and other needs from clients
· Identify and communicate opportunities for improvement in publishers' implementations of Piano solutions
· Identify, track, and document solutions for common client needs, requests and questions
· Provide solutions inputs to our technical documentation team
· Improve metrics on the health of our client base

- International team based in Bratislava, Philadelphia, Izhevsk, Kazan, Amsterdam and New York
- Multisport card
- Subsidised language courses
- Working from home

The person will gain a lot of experience in the media industry and in particular the domain of content monetization by dealing with and solving issues by working directly with large publishing houses.