Medical Information Specialist with French

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Division Specific Information

PPD is looking for medical information specialists with French for its growing Medical Communications department. Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work:
Start a career you will enjoy!
Join a team of energetic healthcare professionals supporting one or more pharmaceutical/biotech companies.
As a front-line specialist in our medical information contact center you will represent PPD and the client(s) by providing concise, accurate and non-promotional information regarding the client’s medicinal products or devices to healthcare professionals and patients.

A day in the Life:
• Receiving medical information enquiries through various communication channels and documenting them in the appropriate database
• Triaging and responding to the medical enquiries using client approved resources
• Identifying, capturing, reporting, and following up on adverse events and product complaints in compliance with established timelines and organizational, client and regulatory guidelines
• Maintaining and demonstrating advanced knowledge of project and corporate policies and procedures
• Attending team and client meetings
• Performing assigned peer quality reviews
• Performing other ad-hoc activities according to PPD and client procedures

Keys to Success:

Education
• A degree in a medical related field or life science degree e.g. Medicine, Pharmacy, Veterinary Medicine, Dentistry.
• Fluency in French/German verbal and written
• Great communication skills in English

Knowledge, Skills, Abilities
• Capability to efficiently use computer systems (hardware and software)
• Organizational and time management skills
• Attention to detail
• Customer service oriented - compassionate, empathetic, patient
• Ability to work independently as well as part of a team
• Ability to maintain a positive and professional manner in challenging circumstances

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel.

At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme, ensuring you reach your potential.

Our 4i Values:

Integrity – Innovation – Intensity – Involvement

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you.

The recruitment process includes a language assessment of the language proficiency.