Call center sales supervisor/team manager

MAIN RESPONSIBILITIES:

MANAGING A TEAM OF CALL CENTER AGENTS AND THE SALES PROCESS
 Lead, develop and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction;
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 Monitors individual key indicators and proposes changes;
 Controls the quality of presentation of the operators: soft skills, accuracy and correctness of data processing;
 Ensuring the department rules are followed;
 Actively offers improvements, optimizations and provides feedback on the processes and performance of tasks,
 Initiation of changes related to improving the quality of the work of the Operators, as well as the results of the team;

ENSURE THE COMPANY GOALS ARE REACHED
 Development of sales scripts;
 Assists operators in the sales process;
 Achieving targets;

TRAINING AND DEVELOPING OF THE EMPLOYEES
 Coordination and active participation in the introduction of new employees;
 Creates and implements strategies for successful employee development;
 Preparation and implementation of ongoing training of team members;
 Analyse data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client;

OTHER
 Preparation of reports from the corporate software system;
 Prepares and adapts the monthly work schedule of the operators, controls the execution of the schedule by the Operators;
 Listen recordings of conversations with customers to ensure high quality service;

WHAT ARE WE LOOKING FOR?
 More than 1 year experience as Supervisor in Telesales (Inbound/Outbound) or at least 2 years in CC in other positions;
 Experience in the B2C field, natural products, honey. funds, cosmetics, nutritional supplements will be considered an advantage;
 CRM working experience;
 Clear focus on INCREASING SALES – proven experience is an advantage;
 Good level of English language;
 Result-oriented – the work is tied to targets;
 Strong organization, planning and time management skills to achieve results;
 Complex Problem Solving – identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

BENEFITS:
 FIXED REMUNERATION + MOTIVATING BONUSES;
 A full-time employment working on schedule;
 WORK UNDER PRELIMINARY SCHEDULE (5/2);
 Opportunity to work and develop in a very dynamic and fast-growing company with focus on international expansion;
 A challenging environment that will stimulate you to grow as a professional;

Our ideal candidate is a Critical Thinker, has Good mentoring, Problem-solving and Decision-making skills. He/she has also Ability to prioritize and address multiple tasks in a dynamic work environment.

Your personal data is secure with us. All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for a online interview.